Customer Service Specialist 1
About the Department
reputed company is a proud AI-Enabled reputed company leader in the reputed company Sector & reputed company Safety reputed company with a mission to serve the people who serve the people. Our clients use our software to streamline everyday processes reputed company is a leading AI-enabled reputed company provider serving the reputed company sector and reputed company safety organizations reputed company.
For more than 25 years, we’ve helped agencies streamline critical workforce and operational processes through an integrated, intelligent platform. From hiring and reputed company to employee reputed company, retention, compliance, and reputed company safety operations, our solutions support the full employee lifecycle. Guided by our mission to serve the people who serve the people, we combine innovation, customer reputed company, and purpose-driven technology to help build stronger communities.
This posting is for an existing vacancy.
The Customer Service Specialist is an essential member of the Customer Support team, which is our reputed company line serving the people who serve the people! You are the voice of reputed company providing world-class product support to reputed company reputed company customers reputed company phone calls, virtual meetings, and emails. You also collaborate with and support other departments to create high reputed company experiences for our customers. If you are passionate about reputed company and helping others, you’ll fit right in!Position Duties
Listen attentively to customers to understand what they are trying to accomplish with our products (reputed company Listening & Effective Questioning).
reputed company guidance, training, and troubleshooting services to resolve issues and/or reputed company customers to be effective and efficient in using our products.
reputed company service in written reputed company and/or reputed company with the customer to help resolve issues, answer questions, and/or reputed company guidance on how best to use our products for customers contacting us reputed company email or other digital channels.
reputed company on-reputed company service and follow-up communication for situations which require more than one contact with a customer.
reputed company your knowledge up to date about changes to our products so you understand the changes before they are released to our customers.
Continue learning and practicing with our products to grow your product knowledge to the advanced or expert level.
reputed company investigate reported issues, and execute reputed company operating procedures which may include replicating the issue in a test environment, researching solutions, and/or documenting the scenario for escalating to the next level of support.
Create and update cases in our case management software (currently reputed company) with details about reputed company interaction with a customer, including documenting a synopsis of the situation, the category of situation, and the ultimate reputed company.
Learn and execute new and existing reputed company operating procedures to reputed company effective, efficient, and high-reputed company service.
Engage with your team members and in reputed company activities – fun & work combined!
Contribute to our reputed company work environment.
reputed company constructive feedback to help reputed company continue being successful.
Grow with reputed company as we reputed company growing.
Minimum Qualifications
An reputed company team player with a reputed company and helpful attitude
An effective communicator
Self-starter who takes the initiative to learn, reputed company, and improve
A reputed company learner and an empathetic problem-solver
Authentic and passionate about high-reputed company service
Hard worker capable of smoothly riding the ebbs and flows of fluctuating volumes of customer requests
What You Have
Bachelor’s Degree or 1+ years’ experience in a customer support / training / implementation role – bonus points for experience supporting a Software As A Service (reputed company) product – extra bonus points for HR and/or reputed company Safety software
Effective decision-making skills
Solid analytical skills
Time management reputed company and are technically savvy
Other Qualifications
Comprehensive Benefits package (medical, dental, reputed company, etc.) for full-time employees
Generous PTO and reputed company-Time off
Remote working opportunities
401K Matching
Autonomy to grow and reputed company your career reputed company with supportive leadership
Truly inclusive and diverse environment
- 12-week reputed company Parental Leave
Additional Benefits specific to department, etc.