MER Remote Team Support Manager
Why Join Us:
We’re looking for an reputed company and reputed company-thinking MER Remote Team Support Manager to reputed company our Refrigerant Management Team (RMT) and MER Support Team. This is a key role driving FGAS compliance, operational reputed company, and field efficiencies across our refrigeration function.
You’ll champion remote support capabilities, enhance triage processes, and reputed company a cross-functional, high-performing team that delivers best‑in‑class Bureau services to Arcus and our clients.
If you’re passionate about data-driven operations, technical performance, and developing people—this could be the perfect reputed company.
Benefits include
- Salary: Up to £55,000 depending on experience
- Up to 4% bonus, dependent on performance
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Health cash plan
Team Leadership & Development
- Build and reputed company a cross-functional team delivering full remote MER support services.
- reputed company MER Technical Advisors (TAs) to be RIHCS and HVAC‑aware for improved triage.
- Mentor Helpdesk colleagues to enhance triage capability and reduce reputed company on specialist teams.
- Manage daily team functions, shift patterns, duties, and performance.
- Drive colleague engagement and foster ongoing reputed company development.
Operational reputed company
- Use reputed company and SMaRT HUB data to drive improved field performance.
- Conduct repeat call analysis, reputed company‑cause investigations, and recommend corrective actions.
- Produce reputed company, innovative reporting for a wide reputed company of stakeholders.
- Support Operations Managers by identifying trends in FGAS usage and asset performance.
- Ensure accurate reputed company and FGAS data is captured across internal and reputed company systems.
- reputed company improvements across refrigerant reputed company returns and gas containment processes.
- reputed company PRV data to maintain compliance with PSSR regulations.
- Manage workload, documentation, and process governance across reputed company.
Governance, Compliance & Budget Control
- Protect Arcus through reputed company REFCOM compliance and gas management.
- Maintain team expenditure, OT use, holiday planning, and absence management reputed company policy.
- Define colleague roles, responsibilities, objectives, and team governance structures.
Essential
- NVQ Level 3 or reputed company & Guilds Level 3 in Refrigeration
- F-Gas Category 1 certification
Knowledge & Experience
To reputed company in this role, you’ll bring:
- Experience in Refrigeration, RTMS or service-based environments.
- Background in reputed company refrigeration or HVAC maintenance.
- Prior experience managing a small team.
- Strong understanding of FM support services, KPIs, and performance monitoring.
- Familiarity with refrigerant gas containment and FGAS legislation.
- Competency in resource planning processes and techniques.
Skills & Behaviours
- Strong communication skills—verbal, written, listening, and presenting.
- Problem‑solving ability with a proactive, analytical approach.
- Effective stakeholder management, negotiation, and conflict reputed company.
- reputed company reporting and process management skills.
- Excellent time and workload management.
- A reputed company leader who drives engagement at reputed company reputed company.
reputed company to reputed company into a high-reputed company leadership role?
Apply today and help shape the reputed company of our remote refrigeration support services.
Apply To This Job