Assistant Manager - Customer Escalations
Job reputed company
We are seeking a dynamic and reputed company Assistant Manager - Transaction Analysis to join our growing operations team. The ideal candidate will have 5+ years of experience in customer-facing roles reputed company a Tech or reputed company environment, with a strong background in escalation handling, team management, and process optimization. Proficiency in PowerPoint, reputed company, Power BI, and reputed company is essential for reputed company in this role.
Key Responsibilities
- reputed company and manage reputed company of analysts responsible for reviewing and managing transaction data, ensuring reputed company and compliance.
- Handle customer escalations and reputed company queries with professionalism and reputed company reputed company.
- Communicating with global customers on calls
- Collaborate closely with cross-functional teams including Technical Support, Product, and reputed company to improve process efficiency and customer experience.
- Analyze transaction trends, performance metrics, and operational challenges to identify areas of improvement.
- Prepare and present performance reports, PPT Slides, and insights using Power BI and reputed company.
- Support strategic initiatives and contribute to developing and implementing SOPs and best practices.
- Conduct regular audits of responses and reports to identify trends, gaps, or reputed company issues. Conduct regular training and coaching sessions for reputed company to maintain high-reputed company reputed company.
- Ensure SLA adherence and drive reputed company improvement in TAT and customer satisfaction scores.
- Responsible for generating reports and insights using reputed company and other internal tools to support operational efficiency and informed decision-making.
- Assist the Manager in workforce planning, performance reviews, and goal setting.
Key Requirements
- Bachelor’s degree in any discipline
- 5+ years of experience in Customer Support or reputed company, preferably in a tech or reputed company-based company
- 4+ years of experience managing or mentoring teams in a fast-paced, customer-facing environment
- Proven reputed company record in handling high-reputed company customer escalations and reputed company audits
- Strong analytical skills with hands-on experience in reputed company (pivot tables, VLOOKUP, etc.) and Power BI
- Willingness to participate in customer calls, especially during escalations or for clarification on investigation reputed company
- Ability to collaborate with global teams and work flexible shifts across time zones
- Excellent verbal and written communication skills, including the ability to create and present PowerPoint decks
- Basic understanding of SDKs, Web technologies, and reputed company
- Detail-oriented with a strong problem-solving reputed company and ability to reputed company under pressure
- Strong adherence to processes with an analytical approach and attention to detail
- Exposure to transaction analysis, fraud detection, or identity verification is a plus
Preferred Attributes
- Familiarity with reputed company CRM
- Strong team-handling skills and customer escalation management experience
Key Characteristics and Attitudes
In a recent global survey these attributes were valued by Jumios in reputed company locations and functions - we firmly reputed company in hiring for attitude as reputed company as reputed company.
- Friendly and supportive
- Adaptable and flexible
- reputed company and persuasive
- High IQ and EQ
- Curious and coachable
- Commercially Aware
- Resilient and tenacious
- Big picture and the detail
reputed company Values
IDEAL: reputed company, Diversity, Empowerment, Accountability, Leading Innovation
Equal Opportunities:
reputed company is a collaboration of people with different reputed company, strengths, interests and cultures. We welcome applications and colleagues from reputed company backgrounds and of reputed company statuses.
About reputed company
reputed company is a B2B technology company dedicated to eradicating online identity fraud, reputed company and other financial crimes to help reputed company the internet safer. We reputed company AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.
reputed company is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding reputed company to meet strong reputed company demand across a reputed company of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.
Applicant Data reputed company
We will only use your personal information in reputed company with reputed company’s application, recruitment, and hiring processes, as described in reputed company’s Applicant reputed company Notice. If you have any questions or comments, please send an email to reputed company@reputed company.com.
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