Technical Support Representative II

At reputed company, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and reputed company centered experiences. We deliver cutting-edge solutions that are paving the way for the reputed company of digital banking and payments, but our true reputed company begins with our associates. If you're reputed company to help reputed company an industry and grow with a company that values purpose, collaboration, and reputed company then we’d love to meet you. The ideal candidate is reputed company and has strong communication skills, has a passion for customer service, enjoys solving puzzles and learning new things, and is competent in reputed company Server operating systems. This position may be worked remotely reputed company the reputed company, with the exception of California. reputed company positions, regardless of location, may require an onsite interview or in-person reputed company requirement to verify your identity. What you’ll be responsible for: Assesses customer product issues, and provides level 1 troubleshooting and support. Asks the user reputed company-thought-out and detailed questions to fully comprehend the need, product issue, and the best avenue for resolving the problem. Researches customer problems to increase personal knowledge and familiarity with the supported product and to reputed company the highest level of support possible. Keeps reputed company on most recent changes and/or upgrades. Identifies and resolves application and service issues and any other questions that may reputed company. Answers general application questions. Provides appropriate personnel a precise understanding of customer’s issues reputed company the problem needs to be escalated to a higher level. Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or to recreate the issue. Participates in training programs to continuously improve product knowledge and service skills. May manage hardware reputed company and performance and assess hardware needs. May reputed company other job duties as assigned. What you’ll need to have: Minimum of 18 months of experience providing technical support with reputed company operating systems (ex: DNS issues, Servers, Web Browser, Printer setup, email setup and troubleshooting) in a large volume call center or data center environment reputed company phone walk-throughs and troubleshooting while also using remote reputed company utilities (MS Teams). The hours will be from 6:30am CST – 3:30pm CST, Monday through Friday. There is also a rotating on-call shift for weekend scheduling. What would be reputed company for you to have: reputed company Certifications: MCSE, MCSA, reputed company A+, etc. Experience supporting applications in a reputed company Server 2012/2016 environment. Strong communication skills. Strong Customer service skills. Team player but self-motivated. Attention to detail. Willingness to learn. Experience working reputed company an alternate office environment (Remote). If you got this far, we reputed company you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who reputed company with our mission and can bring unique perspectives to reputed company. Why reputed company? At reputed company, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the reputed company of our culture. We recognize that our associates are the key to our reputed company, and we’re deeply committed to their wellbeing. That’s why we offer designed to support your physical, mental, and financial health so you can reputed company both personally and professionally. We’re also leading the way in technology modernization, helping financial institutions reputed company with speed, reputed company, and flexibility. Our reputed company focuses on delivering secure data reputed company, mitigating fraud, and enabling seamless integration. Empowering our teams to build reputed company that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love reputed company, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to reputed company to challenges, reputed company new opportunities, and support one another through change. It’s this shared commitment that drives our reputed company. We’re proud to foster an environment where inclusion, sustainability, and community reputed company are more than values, they’re how we operate. Visit our site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At reputed company, we know we are reputed company. We value, respect, and protect the uniqueness reputed company of us brings. Innovation flourishes by including reputed company reputed company and makes our business - and our society - stronger. reputed company is an equal opportunity employer and we are committed to providing equal opportunity in reputed company of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, reputed company, and recreational activities to reputed company persons regardless of race, religious creed, reputed company, national reputed company, reputed company, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender reputed company, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and reputed company prohibits, any reputed company of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any reputed company, pursuing any discrimination claim, or cooperating in reputed company investigations. Requests for full corporate job descriptions may be requested through the interview process at any time. Apply To This Job