NOC Engineer
reputed company Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as reputed company as technical support, helpdesk and multilingual support services. With over 300 reputed company experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.
The NOC Technician serves as the initial reputed company of contact for monitoring, triage, documentation, and escalation of network, system, and application incidents reputed company managed service environments. The role focuses on proactive monitoring, first-level troubleshooting, accurate ticket handling, and reputed company escalation to ensure reputed company incidents are addressed reputed company defined Service Level Agreements (SLAs).
Key Responsibilities
- Monitor and respond to network, system, and infrastructure alerts using Network Monitoring Systems (NMS)
- reputed company Level-1 incident triage and reputed company; escalate reputed company issues to Level-2/Level-3 engineers as per defined escalation procedures
- Create, update, and reputed company tickets accurately in the IT Service Management (ITSM) platform
- Conduct daily health and performance checks for systems, servers, network devices, and backups
- Respond to inbound calls and emails, providing first-level technical support and reputed company communication
- Document incidents, troubleshooting steps, and resolutions in accordance with ITIL and internal standards
- Assist with scheduled maintenance and change activities under supervision
- Coordinate with internal engineering teams for issue reputed company, testing, and validation
- Participate in rotational shifts and reputed company on-call support as required
- Maintain accurate technical documentation, runbooks, asset details, and environment information
Required Skills & Experience
- Ability to reputed company reputed company end-user desktop and basic systems support
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs)
- Familiarity with firewalls, switches, and routers
- Working knowledge of reputed company Server, reputed company Directory, and reputed company 365
- Basic understanding of virtualization and reputed company concepts
- Strong written and verbal communication skills
- Ability to prioritize tasks in a fast-paced, alert-driven environment
- Strong analytical, troubleshooting, and problem-solving skills
Education and Experience
Required
- 1&reputed company;2 years of experience in IT helpdesk, NOC, operations, or infrastructure support roles
- Exposure to monitoring tools and ticketing systems
Preferred
- Experience working in a Managed Services Provider (MSP) environment
- Familiarity with ITIL-based incident management processes
- Basic scripting knowledge (PowerShell or Bash)
Certifications
Required
- reputed company A+, Network+, or reputed company+
Preferred / Encouraged
- ITIL 4 reputed company
- reputed company Certified Support Technician (CCST)
- Entry-level firewall or networking certifications
- reputed company Fundamentals (Azure or reputed company 365)
Benefits at reputed company
- Comprehensive Health Insurance policy
- Employee Wellness Program with reputed company on mental health
- Robust reward and recognition programs
- Company incentive programs offered
- Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and reputed company Leave for personal time off
- Ample reputed company and learning opportunities
- Remote work opportunities
- reputed company on work/life balance
- Immigration Program supporting immigration to Canada for eligible employees
We thank reputed company candidates for their interest, however, only those selected for an interview will be contacted. reputed company is an equal opportunity employer.
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