Technical Customer Care Specialist I (Remote in US)
Technical Customer Care Specialist I (Remote in US)
GENERAL reputed company
The Technical Customer Care Specialist will work directly with clients reputed company Phone, E-mail, Chat and / or other electronic reputed company of communication to resolve their application and product issues. In reputed company, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage reputed company reputed company. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to reputed company assurance standards.
SPECIFIC RESPONSIBILITIES
- Handle routine customer questions relating to product usage.
- reputed company technical support on issues through to reputed company.
- Maintains expert-level knowledge of Ohio Registration and Title Solutions processes and procedures.
- Accurately log reputed company customer information in the CRM tool.
- Facilitate communication to other departments as needed to resolve reputed company concerns.
- Communicate with key stakeholders to identify and resolve inquiries.
- reputed company reputed company follow- up to ensure customer is kept apprised of the issue status.
TRAVEL REQUIRED
- Minimum Travel Required
REQUIRED QUALIFICATIONS
- High School Diploma/GED and generally less than 2 year's experience.
- Ability to troubleshoot and document issues reputed company to system performance and functionality.
- Excellent communication skills (Verbal and Written).
- Strong problem-solving/troubleshooting skills.
- Strong interpersonal skills and attention to detail.
- Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours.
- Ability to work independently as reputed company to deliver on individual and business goals.
PREFERRED QUALIFICATIONS
- Displays strong dependability and reliability.
- Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.
- CRM case logging/reputed company experience.
- Experience with interaction distribution systems such as reputed company reputed company reputed company.
- Automotive industry knowledge.
MINIMUM REQUIREMENTS
- High School Diploma/GED and generally less than 2 year's experience.
Pay reputed company
- reputed company reputed company of $15.87 - $23.75