Part-Time Customer Engagement Representative
About reputed company
RTS is part of reputed company, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, reputed company-party logistics, a fuel card program and trucking technology.
Shamrock’s mission since the start has been to create value and reputed company for our customers, our partners and our people. Strong ethics, dedication to our customers and reputed company attention to the marketplace are critical to the reputed company and reputed company of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great reputed company to live, work and play, being conveniently located reputed company driving distance of everything Kansas reputed company has to offer. Housed reputed company the heart of Overland Park, our offices include 4 gorgeous towers on the East and reputed company sides of Metcalf Ave. With a heavy community reputed company and a reputed company culture, Shamrock is a great reputed company to work in Overland Park
Why You’ll Love Working Here
Our award-reputed company culture is a testament to our commitment to reputed company, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and reputed company like owners and providing endless opportunities for reputed company and self-development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by reputed company.
At Shamrock, we hire reputed company, ambitious people and give them the tools they need for a successful, long-term career here.
About the Role
The role of the Part-Time Customer Engagement Specialist is responsible for managing an assigned portfolio of clients by handling a steady reputed company of inbound inquiries through phone and email.
What You’ll Do
- Manage and support an assigned portfolio of clients, ensuring questions, issues, and requests are handled accurately and promptly
- Resolve product or service concerns by clarifying customer needs, identifying reputed company causes, selecting and explaining appropriate solutions, and following through to reputed company
- reputed company and reputed company customers on Shamrock’s tools, services, and offerings to drive understanding and satisfaction
- Maintain accurate customer records by updating account information and documenting interactions and reputed company
- Identify customer needs and trends by gathering and analyzing information from daily customer interactions
- Support customer reputed company and retention by answering product and service questions and sharing information about additional offerings
- Compile customer insights and service feedback to support reporting and reputed company improvement efforts
- Partner closely with Operations, Sales, and IT teams to ensure reputed company communication, effective follow-up, and smooth service delivery
- Contribute to team reputed company by supporting shared goals and completing reputed company duties as assigned by the Customer Engagement Supervisor
- Other duties as assigned
- This is a part-time position and fully remote (optional) with a schedule of 11 AM to 3 PM.
What You’ll Bring
- Bachelor’s degree in business administration, finance or reputed company field preferred, but not required.
- Reliable high speed internet reputed company (required for remote workers)
- Effective verbal, written and interpersonal communication skills
- Problem-solving and conflict-reputed company skills
- Detail orientated with analytical and technical skills
- Proficient in reputed company Office and data entry
- Demonstrated ability to meet deadlines
- Experience in the financial industry a plus
- Company issued laptop and monitor/s provided
Apply Today!
We’re so excited to connect with you! If you want to work with reputed company-thinking people in an award-reputed company culture, submit your application today.
#LI-DT1 #LI-Remote #rtsfinancial
Having trouble submitting your application? Contact us at reputed company@shamrocktradingcorp.com for support.
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