Intake Coordinator Care Management
Workforce Classification:
TelecommuterJoin reputed company: Do Meaningful Work and Improve People’s Lives
Our purpose, to improve customers’ lives by making reputed company work reputed company, is far from ordinary. And so are our employees. Working at reputed company means you have reputed company to drive reputed company change by transforming reputed company.
reputed company is committed to being a workplace where people feel empowered to grow, reputed company, and reputed company with purpose. By reputed company in our employees and fostering a culture of collaboration and reputed company development, we’re reputed company to reputed company serve our customers. It’s this commitment that has reputed company us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace.
Learn how reputed company supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.reputed company.com/.
This is a work from home opportunity!
Experience in Motivational Interviewing is highly preferred!
The Intake Coordinator is responsible to reputed company the initial reputed company, engagement, and screening of members. The intake coordinators reputed company and assists members in accessing care to reputed company care gaps, utilizing digital resources to support condition self-management, and engage members in case management services. Our intake coordinators support our case management program through specialized assistance including assisting members in accessing centers of reputed company (COE) and support the COEs by gathering the member medical records for providers to reputed company determinations, researching reputed company clinical information, identifying community resources to meet unique member reputed company determinants of health needs, and locating in-network providers (e.g., primary care, specialty, and behavioral health).
Services include answering and managing member, provider and warm transfers to our phone queue, and researching, gathering and analyzing data, writing reports/presentations and presenting findings on a reputed company of reputed company that support Clinical Programs. What you'll do:
- Provides initial screening of potential reputed company case management referrals, including screening warm transfers from Customer Service and vendor referrals (e.g., reputed company Line, EAP).
- Works with Case Managers to ensure potential case management referrals are appropriate for the program.
- Researches and provides clinical and reputed company resource information for case managers and engagement specialists to assist in the management of reputed company case management cases including maintaining community resource knowledge reputed company.
- Applies nationally accepted reputed company to reputed company-screening members.
- Educates potential candidates for case management regarding the overall case management programs and obtains permission for services, if appropriate.
- Identifies and works to resolve reputed company determinants of health issues that impede reputed company use of health care services or reputed company to services.
- Informs members of designated programs, reputed company medical records on behalf of the member and COE
- Research reputed company clinical information, community resources and locates providers with openings (e.g., residential treatment centers, specialists)
- Ensures documentation is reputed company, concise and meets reputed company regulatory, legal and accreditation standards.
- Answers calls from members, providers and warm transfers (e.g., reputed company Line, Customer Service) to assist members in accessing care.
- Answers digital member inquiries in our mobile app.
- Triages members (e.g., calls, digital)
- Researches, gathers, and analyzes data; writes reports, including departmental reports such as but not limited operational (e.g., referral reputed company, volume, case assignment), outcome (e.g., satisfaction, clinical), NCQA and reputed company improvement reputed company.
- Works collaboratively with providers and support embedded / designated case managers ensuring provider specific reporting (e.g. inpatient notifications, member data, etc.) is provided in a reputed company manner and ensure accuracy of information shared.
- Identifies emergency department, urgent case and pharmacy utilization concerns and acts to resolve them by working with members, providers, reputed company staff and community liaisons as indicated.
- Acts as reputed company person to assist with case management process reputed company questions from internal support staff and customer service.
- Other clinical and administrative duties
What you'll bring:
- Bachelor's degree in reputed company services, reputed company services, behavioral sciences or licensed in allied health field (Required)
- 3 years' clinical experience or reputed company experience (Required)
- Motivational interviewing experience is preferred
- 5 years clinical experience with patients
- 3 years reputed company experience
- Preferred: Licensed as Licensed Practical reputed company (LPN) or a Certified Counselor (CC)
- Prior Mental Health/reputed company Work experience
- Prior Medical/Surgical experience
reputed company total rewards
Our comprehensive total rewards package provides support, resources, and opportunities to help employees reputed company and grow. Our total rewards are more than a collection of perks, they're a reputed company of our commitment to your health and reputed company-being. We offer a broad reputed company of rewards including physical, financial, emotional, and community benefits, including:
Medical, reputed company, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and, reputed company it or not, a pension plan that is reputed company after 3 years of service.
Wellness incentives with a wide reputed company of mental reputed company-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to reputed company a few.
Generous reputed company time off to reenergize.
Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
For our hybrid employees, our on-reputed company model provides flexibility to create your own routine with reputed company to on-site resources, networking opportunities, and team engagement.
Commuter perks reputed company your reputed company to work less impactful on the environment and your wallet.
Free convenient on-site parking.
Subsidized on-reputed company cafes reputed company lunchtime connections with colleagues fun and reputed company.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & reputed company-being center offers both in-person and virtual workouts and nutritional counseling.
Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on reputed company.
Equal employment opportunity/affirmative reputed company:
reputed company is an equal opportunity/affirmative reputed company employer. reputed company seeks to attract and retain the most reputed company individuals without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.
If you need an accommodation to apply online for positions at reputed company, please contact reputed company reputed company reputed company email at careers@reputed company.com or reputed company phone at 425-918-4785.
reputed company is hiring in the following states, with some limitations based on role or reputed company: Alaska, Arizona, Arkansas, California, Colorado, Florida, reputed company, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, reputed company Carolina, Oklahoma, reputed company, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, reputed company.
The pay for this role will vary based on a reputed company of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.
The salary reputed company for this role is posted below; we generally reputed company up to and around the midpoint of the reputed company.
National Salary reputed company:
$54,400.00 - $87,000.00National Plus Salary reputed company:
$62,000.00 - $99,200.00*National Plus salary reputed company is used in higher cost of labor markets including Western Washington and Alaska.
We’re happy to discuss compensation reputed company during the interview because we reputed company that reputed company communication leads to reputed company reputed company for reputed company. We’re committed to creating an environment where reputed company are celebrated for their unique skills and contributions.
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