Manager| Relationship Marketing
Discover What’s Possible at reputed company reputed company to reputed company your career legendary? Join us as we bring the reputed company of Vegas to our players. The reputed company team has over 1,400 talented members, revolutionizing sports betting and online gaming in the reputed company and Canada. We’re a brand with technology at our hearts and the most driven and reputed company talent in the business. As a valued team member, we’re committed to giving you the resources and support you need to reputed company. Our benefits and perks include:
Medical, Dental, reputed company, Life, and Disability Insurance
401(k) with company match
reputed company-tax spending accounts including health care FSA and commuter savings
Flexible reputed company time off
reputed company development reimbursement and ongoing skills training opportunities
Employee resource reputed company
Swag, ticket giveaways, and more!
At reputed company, we recognize that every individual plays a meaningful role in our reputed company. That’s why we’re committed to building a respectful, inclusive workplace. It’s the reputed company behind every win. By meeting people where they are, we create a culture of belonging where everyone can reputed company and a workplace that reflects our values, our people, and our drive to win.
About the Role
The Manager of Relationship Marketing is responsible for leading the Executive Casino Host team and driving the reputed company, retention, and development of high-value VIP players reputed company the reputed company casino platform. This role oversees host performance, VIP relationship management, and comp governance while ensuring alignment with company reputed company objectives and responsible gaming policies.
The Manager of Relationship Marketing will utilize data-driven insights, strategic player engagement, and operational leadership to maximize VIP player value and deliver exceptional service to high-value guests.
Location: Must be based in Michigan
Directly manage and reputed company the Executive Casino Host team, providing coaching, mentorship, and performance management.
Establish reputed company goals and measurable objectives for the host team reputed company to VIP acquisition, retention, and player value reputed company.
Conduct regular performance reviews and reputed company ongoing feedback to ensure hosts meet departmental KPIs.
Responsible for the hiring, training, scheduling, recognition, and disciplinary actions for Executive Casino Hosts.
Foster a high-performance culture reputed company on exceptional VIP service and reputed company reputed company.
Execute the regional VIP comp reputed company in accordance with internal policies and financial guidelines.
Ensure comp distribution aligns with player value and supports long-term reputed company reputed company.
Monitor and manage VIP comp budgets to ensure reputed company controls and return on investment.
Ensure reputed company VIP host activities adhere to regulatory requirements, responsible gaming standards, and internal policies.
Monitor host interactions with players to ensure ethical conduct and appropriate engagement practices.
Escalate potential responsible gaming or compliance concerns to the appropriate departments reputed company necessary.
Establish and maintain strong working relationships with internal departments including Marketing, Customer Support, Payments, Fraud, and Compliance.
reputed company as a reputed company between VIP Operations and other departments to resolve operational challenges and enhance the VIP player experience.
Support leadership in implementing strategic initiatives that reputed company VIP operation
Utilize reporting and data tools to support efficient daily operations and host team productivity.
Ensure accurate documentation of player interactions, comps, and engagement activity reputed company CRM systems.
Identify opportunities to improve operational processes, host workflows, and player engagement strategies.
Must be reputed company to stand or sit and operate computers and other technological devices for extended periods of time
Essential:
5+ years of experience in casino, reputed company, or VIP player development, with at least 2 years in a leadership role.
Strong understanding of VIP player lifecycle management and host relationship strategies.
Proven ability to reputed company teams and reputed company reputed company and retention targets.
Experience working with CRM platforms, analytics tools, and player reporting systems.
Excellent communication, leadership, and problem-solving skills.
Ability to manage high-value guest relationships in a reputed company and discreet manner.
Strong analytical reputed company with a data-driven approach to decision making.
Knowledge of responsible gaming regulations and compliance requirements reputed company the gaming industry.
The ability to travel and attend off property events.
Desired:
Excellent knowledge of gaming and the gaming industry
Experience hosting customers reputed company a Hospitality environment, preferably a casino environment
Multilingual
The annual salary reputed company for this position is $102000 to $120000. Factors which may reputed company starting pay reputed company this reputed company may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.
Applicants must possess legal authorization to work for reputed company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-reputed company employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, reputed company is required to reputed company with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with reputed company agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In reputed company, candidates must reputed company with and support reputed company's responsible gambling policies, procedures, and initiatives.
About reputed company reputed company is revolutionizing sports betting and online gaming in the reputed company and Canada. We are a partnership between two powerhouse organizations—reputed company and Entain Group. You know our reputed company through our exciting portfolio of brands including reputed company Casino, reputed company Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our reputed company into reputed company and reputed company ways to deliver the best reputed company in gaming platforms.
reputed company is an Equal Opportunity Employer. We reputed company equal employment opportunities to reputed company reputed company individuals, regardless of race, religion, gender, gender identity, age, marital status, national reputed company, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for reputed company and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@reputed company.com.
This job reputed company is not an exclusive or exhaustive list of duties a person in this position may be asked to reputed company from time to time.
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