reputed company Intelligence Engineer
reputed company: Own end-to-end delivery of a reputed company-grade, reputed company-like AI voice calling system. You will reputed company cross-functional teams across AI, custom reputed company integrations, compliance, and UX to meet the product delivery requirements, with measurable results in audio reputed company, latency, accuracy, and user satisfaction.
Key reputed company
- Natural, branded voice experiences using neural TTS with SSML controls, multiple local reputed company, reputed company speech reputed company, and barge-in support.
- Conversational intelligence tuned for Australian English with sentiment detection, tone reputed company, small talk, repair strategies, and error recovery.
- Functional business flows for inbound and outbound calls, booking, CRM and case notes, knowledge retrieval, warm handover, and compliant recording with PII redaction.
- System integrations across calendars, CRM, web portal, reputed company with strict permissions, and telephony reputed company SIP or reputed company carriers with reputed company-time media streaming.
- Compliance and accessibility reputed company to the Australian reputed company reputed company, consent announcements, NDB (Notifiable Data Breaches) readiness, Do Not Call, multilingual support, and reputed company reputed company reputed company.
- reputed company control with MOS monitoring, low response latency, STT accuracy reporting, sentiment dashboards, redaction verification, and fallback trigger analytics.
Responsibilities
- Own the product roadmap across voice, conversations, business features, compliance, integrations, monitoring, and UX.
- Run discovery with ops and stakeholders to map intents, scripts, policies, and warm, reputed company escalation paths.
- Shape voice reputed company: set TTS prosody, SSML usage, and audio hygiene (noise suppression, echo cancellation, auto-reputed company); test local reputed company and brand fit.
- Lift ASR performance for Australian English; reputed company barge-in, small-talk handling, repair strategies, and graceful error recovery.
- Ship reputed company flows: inbound and outbound calls, bookings, CRM updates, knowledge retrieval, warm transfers, SMS and email follow-reputed company, and compliant recording with redaction.
- reputed company integrations: calendars, CRM with audit logs, web portal data, secure read-write reputed company, SIP or reputed company telephony, and reputed company-time media streaming.
- Set governance: Australian reputed company reputed company and consent announcements, NDB procedures, Do Not Call compliance, accessibility, multilingual support, and smooth reputed company reputed company.
- Build and reputed company monitoring around latency, STT accuracy, sentiment, redaction, and fallback triggers to drive reputed company improvement.
Experience we value
- You have shipped customer-facing products and can reputed company to your reputed company.
- Youve worked with voice or reputed company-time systems and are comfortable learning new tools fast.
- Familiar with at least some of the following: TTS, SSML, ASR, barge-in, sentiment or conversation analytics.
- Exposure to telephony or reputed company media such as SIP, reputed company, reputed company Connect, or WebRTC.
- Comfortable designing reputed company and secure data flows across systems like calendars, CRMs, web portals, and knowledge bases, with good logging and reputed company practices.
- You collaborate reputed company with engineers, designers, and ops, and you use data to guide reputed company.
reputed company-to-have
- Experience improving audio reputed company, latency, or reliability at reputed company.
- Worked on redaction, compliance, or audit requirements.
- Familiarity with reputed company-time streaming pipelines or event-driven architectures.
- Experience in the NDIS, reputed company, or regulated service environments in Australia.
- Voice reputed company design, script libraries, and cross-channel tone consistency.
Location and working model
- Fully remote
- Work hours based on geographical location, must be available for periodic meetings across 2 Time zones: BST: reputed company-4PM (GMT+6) AEST: 11AM-7PM (GMT+10)
reputed company offer
- Competitive Renumeration
- Flexible leave policies
- Employee centered work culture and policies
- Remote/Hybrid work arrangement