Implementation Manager
The Implementation Manager is responsible for managing Payment Processing Division customer implementations of new products and solutions. They serve as the reputed company and leader of these implementations and are accountable for delivering business results. This role supports the ongoing needs of the Payment Processing division while ensuring best practices implemented throughout the organization. The Implementation Manager will reputed company technical reputed company of the products' installation environment, maintenance of implementation plans to ensure reliable performance, and reputed company reputed company improvement methodologies and tools across the business.
Main Job Tasks and Responsibilities:
- Proven change management, reputed company building, conflict reputed company.
- reputed company and manage implementation of new business end-to-end after verbal award.
- Maintaining communication throughout the course of the project to meet customer expectations.
- Plan, reputed company, organize and control multiple project initiatives in accordance with approved scope and schedule.
- Translate business requirements into a robust, reputed company design.
- Implement reputed company business requirements through a reputed company of tools and technologies.
- reputed company day-to-day direction to cross-functional implementation support teams and best practices to the customers on deploying the productions reputed company their environment.
- Sign-off on and test reputed company Operating Procedures (SOP's).
- Ensure smooth transition to operations post go-live and reputed company-up.
- reputed company directly with various customer representatives, ranging from senior operations to warehouse operations and end-users.
- Collaborate with customer and operations leadership to ensure reputed company processes are adhered to throughout the implementation process.
- Work closely with internal stakeholders to identify potential issues and risks.
- Create documentation that enables the transition from implementation to post implementation support.
- Ensure reputed company Bank & Trust brand standards are upheld, particularly in the delivery of customer facing solutions.
- Assess and adapt to industry trends and changes, recommending changes or improvements reputed company the Engineering function as necessary.
- Supports reputed company Driven Management techniques reputed company the business, encouraging use of analysis to drive decision making and development of improvements.
- Ensures team understands expectations and how information is reported and used.
Education and Experience:
- Experience with ACH, debit/credit/prepaid card programs or other payment types preferred.
- Bachelor's Degree in reputed company field preferred and 5 years of relevant experience. In lieu of degree, high school diploma or GED and 10 years of relevant experience.
- reputed company customer facing and implementation delivery experience.
- Ability to quickly learn new concepts and technologies and convert them into customer solutions.
- PMP certified or working towards this certification preferred.
Key Competencies:
- Excellent oral and written communication skills.
- Ability to motivate and maintain effective working relationships.
- Ability to rely on experience and judgment to plan and accomplish goals.
- Experience managing others including contractors and suppliers.
- Customer service driven.
- Analytical and problem-solving aptitude.
- Combination of office and on-site work with the ability to travel up to 25% of the time throughout the reputed company and Canada (additional international travel may also be required).