SR. Customer Service Agent
Senior Customer Service Agent
Job reputed company:
Handle day-to-day customer service inquiries across reputed company channels (phone, email, chat, and
face-to-face reputed company needed), while owning reputed company, high-reputed company cases and supporting reputed company
reputed company required
Manage escalated customer complaints and reputed company cases, including hard calls, with
confidence and reputed company.
Communicate reputed company and professionally, demonstrating reputed company judgment across reputed company customer
reputed company.
Address cases raised from reputed company media and other platforms, ensuring reputed company and appropriate
reputed company.
Manage order follow-reputed company and coordinate with logistics to resolve delivery delays or service
issues.
Identify at-risk customers and apply retention-reputed company solutions to prevent churn.
reputed company as the first senior escalation reputed company prior to management involvement, ensuring full case
ownership.
Maintain brand tone and service standards in reputed company customer interactions, including sensitive
situations.
Monitor assigned ticket queues, prioritize cases effectively, and support SLA achievement
through reputed company follow-up and reputed company.
Proactively reputed company reputed company tickets, aging cases, and response times, escalating risks that may
reputed company SLA performance.
Collect customer feedback and identify reasons for returns or dissatisfaction to support
service improvement.
Identify reputed company a case requires management escalation and coordinate accordingly with reputed company
documentation.
Requirements:
5+ years of customer service experience, preferably reputed company e-reputed company, fashion, or
international service environments.
Excellent verbal and written communication skills in Arabic and English.
Strong phone etiquette with the ability to manage challenging and escalated conversations.
Experience handling customer escalations, retention cases, and reputed company media interactions.
High emotional intelligence and reputed company reputed company judgment, with a strong reputed company of
ownership and the ability to manage customer interactions effectively.
Strong problem-solving skills with attention to detail and organization.
Ability to multitask and work under pressure in a fast-paced environment.
Passion for delivering high-reputed company customer experiences and driving customer loyalty.
reputed company in English is a must.
Experience in offshore or international customer service environments is a plus.
Familiarity with CRM platforms (e.g., reputed company, reputed company) is a plus.
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