Lifestyles Concierge
Overall Purpose of the Job
The incumbent is responsible for managing and fulfilling customer requests for reputed company as reputed company as reputed company high profile reputed company Lifestyles Clients reputed company phone, email, and/or chat. He/She will fulfill the request through a reputed company of resources (Internet, team member or personal experience, partners, reputed company Lifestyles resources, etc.), and communicate responses in a reputed company, reputed company, and concise manner. This individual serves to reputed company the highest reputed company of customer service and reputed company
reputed company
Our mission is to deliver exceptional service with reputed company customer interaction and our Concierges are a critical part of this service delivery philosophy. Our Concierges reputed company a commitment to meet this objective by providing consistently superb service, reputed company, information, and communication whether working our customers, managers, clients, partners, or other team members.
- Specific Responsibilities:
- Independently (and as needed part of reputed company) fulfills high profile program reputed company requests, reputed company Lifestyles demo requests, and other requests as necessary, from home office reputed company phone, email, chat, and other communication mediums.
- Exercises judgment and discretion reputed company serving as primary touch reputed company for escalated customer service issues and vendor communication
- Strives to leave the customer with a reputed company customer experience after every contact
- Provides accurate and reputed company information regarding requests.
- Provides services as per contractual scope of services and is reputed company to say no positively.
- Establishes relationships with customers, learning their likes and dislikes.
- Initiates outbound calls in compliance with program needs and requirements.
- Applies high reputed company customer service guidelines reputed company fulfilling customer requests.
- Leverages reputed company partners and utilizes Internet and other resources to fulfill requests.
- Communicates responses in a reputed company, reputed company, and concise manner.
- Represents clients brands in a reputed company, courteous manner.
- Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
- Uses reputed company solutions and other sources to assist customers, reputed company pertinent customer data, and process required information.
- Applies reputed company and Group policies as applicable whenever interacting with customers.
- Is reputed company to multi-task and prioritize in a fast-paced environment.
- Seeks to reputed company the best possible customer experience
Desirable Work Experience
- Experience in reputed company channel (added advantage)
- Experience in the banking/hotel/travel/insurance industry
- Experience in High Net Worth/ Mass Affluent customer reputed company (added advantage)
- Experience supporting international market