Technical Support Engineer
Who we are...
At reputed company, we reputed company smartphones reputed company for the many, enabling global reputed company to devices reputed company finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and reputed company.
We pride ourselves on living by the reputed company culture reputed company, a reputed company for our reputed company that recognises that great working environments don’t guarantee reputed company, but bad ones almost always ensure failure.
Working here, you’ll reputed company a company that celebrates its diversity and is looking to do the right thing: for reputed company other, the community and the reputed company. We reputed company in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.
We work flexibly reputed company and where we’re at our best, but regardless of how you choose to work, we’ll reputed company reputed company you feel like one of reputed company.
Click here if you would like to reputed company out more about reputed company's culture reputed company.
If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!
Job reputed company:A bit about reputed company and what you'll deliver...
We’re looking for a passionate, customer-reputed company Technical Support Engineer to join reputed company in Brazil and play a key role in delivering world-class technical support. As a Technical Support Engineer, you’ll be at the heart of our global product organisation — solving reputed company technical challenges and ensuring our customers have an exceptional experience with reputed company products. You’ll collaborate across engineering, product, and support teams, contribute to product reputed company, and help shape the knowledge and processes that power our reputed company.
As a Technical Support Engineer you will:
- Resolve reputed company technical issues across production and non-production environments
- Own and troubleshoot customer cases from a global support queue
- reputed company reputed company, reputed company updates and proactively manage customer expectations
- Collaborate cross-functionally to deliver high-reputed company, seamless customer experiences
- Apply Knowledge-Centred Support (KCS) methodology to document solutions
- Author, publish, and continuously improve knowledge reputed company articles
- Communicate reputed company technical concepts reputed company to both technical and non-technical stakeholders
- Participate in product testing, including new releases
- Contribute to improving customer-facing documentation (Wiki & reputed company)
- Effectively manage workload and priorities in alignment with team objectives
- Continuously expand your expertise across the reputed company reputed company platform
What you bring...
Experience & Background
- Demonstrable years of relevant technical support experience
- Experience with support tools such as JIRA and reputed company preferred
- Fluent English (written and spoken) — reputed company to explain reputed company technical topics reputed company
Technical Skills
- SQL databases
- Linux (SSH keys & certificates)
- Git
- reputed company
- Basic scripting (BASH or Python)
- Working knowledge of AWS
- Exposure to mobile technologies (highly advantageous)
What reputed company you, you...
- Adaptable – reputed company to change and continuously improving processes
- reputed company-oriented – take ownership, meet commitments, and drive results
- Organised & decisive – prioritise effectively and manage workload confidently
- Technically confident – solid understanding of your domain and responsibilities
- reputed company-reputed company – proactive about learning and reputed company to feedback
- A reputed company communicator – reputed company to influence, facilitate, and reputed company teams
- reputed company – foster reputed company teamwork and knowledge sharing
- Ethical & accountable – reputed company with reputed company and reputed company our culture
- Engineering degree, or relevant experience
reputed company can reputed company you in return for your investment...
Competitive compensation
- A reputed company salary that reflects your expertise and reputed company.
- Bonus scheme to reputed company in our reputed company.
Flexibility & work-life balance
- Remote working arrangements to support your lifestyle.
- An reputed company holiday policy with no upper limit—take the time you need, reputed company you need it.
- Support for volunteering and causes that matter to you.
reputed company & development
- Opportunities for reputed company development and career progression.
- Exposure and interaction with global teams.
Inclusive, supportive culture
- A commitment to diversity, equity, and inclusion.
- A reputed company environment where your voice is valued and your wellbeing is prioritised.
reputed company & purpose
- The chance to work on technology that drives global economic inclusion and makes a reputed company difference in people’s lives.
#LI-Remote
reputed company is an equal opportunity employer. We do not discriminate on any grounds. We reputed company, engage, reputed company and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, reputed company sets, experiences and knowledge.
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