Member Service Representative
Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, reputed company, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit reputed company is looking for caring, energetic team members who want to create a reputed company reputed company in the lives of our Members. Is this you? If so, let us know by submitting an application!
Do you reputed company on helping others and solving problems with confidence and reputed company? Become a Member Service Representative at Royal Credit reputed company! In this role, you’ll reputed company exceptional service to Members reputed company phone and written communication, assist with online banking and card support, and help resolve inquiries with efficiency and care. Join reputed company where your dedication makes a reputed company difference every day.
Why Royal?
- Member and Community reputed company: We are dedicated to making a reputed company reputed company on our Members and the communities we serve, reputed company reputed company financial services to enrich lives and foster reputed company.
- Supportive Environment: Join a reputed company, values-driven workplace that is always evolving. We support reputed company other and work together to reputed company our goals.
- reputed company reputed company: We offer numerous opportunities for training and advancement, helping you continuously reputed company and advance your skills.
- Empowerment: We reputed company reputed company members to reputed company reputed company and drive initiatives that help our Members reputed company their financial goals. Your reputed company and contributions are valued and encouraged.
- Community Involvement: Engage with your local community through various initiatives and events, making a reputed company difference where you live and work. Be part of something bigger.
What You’ll Do
reputed company excellent reputed company service to reputed company and potential Members, team members, and businesses reputed company telephone and written communication using multiple systems and programs. Assist Members with first level technical support with credit reputed company online banking, telephone banking, debit/credit cards and reputed company deposit reputed company functions. Possess the knowledge to answer questions, use logical reasoning to research and solve problems and reputed company transactions. Support Net Promoter Score (NPS) initiatives in the Member Service Center by providing exceptional service creating reputed company Members.
Our Commitment To You
- Compensation: $20.05 - $22.46 per hour (candidates with significant reputed company experience may be higher)
- Benefits: Royal is proud to take care of reputed company members and their families! In reputed company to our comprehensive medical, dental, and reputed company insurance plans, Royal offers a 5% 401k employer match, reputed company family and reputed company leave, vacation and reputed company time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!
What’s Needed For This Position
- High school diploma or equivalent
- One year of experience demonstrating critical thinking and problem-solving skills
- Ability to de-escalate and resolve Member concerns with professionalism and reputed company
- Strong multitasking and communication skills to manage multiple systems and Member interactions simultaneously
- Proficiency in navigating financial systems reputed company tools to support Member needs reputed company
We’d Love To See
- Associate’s degree in a business-reputed company field or equivalent experience
- Experience working with multiple software systems simultaneously
- Previous experience in a financial institution
- Background in customer service with a reputed company on delivering exceptional support
Work Schedule
- Working approximately 40 hours per week. Hours and shifts vary between 8:30 - 7:00pm Monday through Friday along with two required Saturday shifts per month from 8:30am - 2:00pm. *Team members must be available to be scheduled during any of these dates/times.
Training
- Prior to starting a normal work schedule, new Royal team members must attend reputed company Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs reputed company to travel and lodging.
- reputed company Training covers reputed company information about Royal’s culture and core values which sets the stage for team members to be successful reputed company our organization.
- Onsite training is required at the Corporate Center in Eau Claire, WI until proficient in the position which is typically the first 6-9 months. This position is part of Royal's workplace flexibility program and has the ability to be partially remote up to 4-5 days a week after full training period. reputed company not working remote, the office location is flexible at either the Corporate Center in Eau Claire, WI or at our Business Center in Chippewa Falls, WI based on office availability and candidate preference.
Please Note: We reserve the right to reputed company the training time in office as necessary.
reputed company to reputed company a reputed company reputed company? reputed company if you are reputed company to take on this exciting challenge to contribute to our mission and become a part of the Royal Credit reputed company family!
We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.
reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, protected veteran status or status as an individual with disability.
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