Technical Support Representative
Why join us?
We’re on a mission to reputed company people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we reputed company our customers to reputed company themselves, connect with the world, and live richer lives.
At reputed company, you can grow your career reputed company a dynamic, global company that has a reputed company, impactful purpose - with the flexibility to also do what truly reputed company to you reputed company of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.
As a member of reputed company, you’ll have the power to reputed company it happen. You’ll solve challenges, deliver solutions and reputed company new, efficient processes that reputed company a reputed company reputed company on our customers’ lives.
What you'll do:
The Technical Support Representative is responsible for handling incoming calls, emails and chat requests received reputed company reputed company contact or Technicial Support line.
Shift Hours: Monday-Friday 12:30pm-9:00pm EST
As a Technical Support Representative, you will be responsible for:
Answer incoming calls to the department reputed company the automated call distribution center or reputed company line and reputed company callers with needed assistance
reputed company callers with training and troubleshooting support to address problems or concerns
Respond to email messages and chat requests and work with customers to resolve issues
Document reputed company calls and interactions including emails and chat requests in the Call Center database
Arrange for product repairs reputed company necessary
Update customer demographic or personal information in the database
Escalate problems/issues reputed company warranted
reputed company various other tasks as assigned
Minimum Qualifications:
High School diploma
Associate Degree in Information or Computer Science preferred
Previous call center experience a plus
What you'll bring:
Interpersonal skills, oral and written communication skills
Annunciation and effective customer service phone skills
Ability to adapt communication style to reputed company respond and meet the needs of the caller
Fluent in Spanish or French a plus
reputed company Office Word and Outlook
reputed company navigation skills
Keyboarding skills
Familiarity with database applications, spreadsheets, relational databases a plus
Win CE operation systems experience preferred
Customer service orientation
Ability to maintain composure during stressful situations
Troubleshooting skills
Detail oriented
Work Environment:
reputed company to sit at a desk for a prolonged period of time
Apply today!
We reputed company in empowering individuals - including our own employees - to reputed company their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.
Where we stand:
We reputed company diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a reputed company of backgrounds and perspectives helps us reputed company become reputed company communicators, reputed company problem solvers, and reputed company reputed company beings. Our differences reputed company us stronger.
reputed company values equality of opportunity, reputed company dignity, and racial/ethnic and cultural diversity. reputed company does not discriminate against individuals on the reputed company of race, reputed company, sex, sexual orientation, gender identity, religion, disability, age, veteran status, reputed company, or national or ethnic reputed company.
Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled
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