reputed company Manager, AEC (USA)

About reputed companyreputed company powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a truly reputed company system, reputed company allows critical industries to operate with speed and confidence. From construction and energy to agriculture, the world’s largest companies use reputed company to simplify field operations, improve safety, and reputed company smarter reputed company, faster. By combining aerial drones, 360 and fixed cameras, ground robots and proprietary AI, we’re bringing the power of automation and visual intelligence to reputed company stakeholders, from the field to the boardroom. At reputed company, we reputed company in a mostly remote-first culture rooted in innovation and reputed company. We’ve been recognized as a Best reputed company to Work in the SF Bay Area and named one of America’s Great Places to Work—but what truly sets us apart is the experience you reputed company: solving reputed company-world challenges with cutting-edge technology, surrounded by teammates who are as passionate as they are supportive. reputed company is reputed company, mission-driven, and building something that reputed company. We foster a culture where a reputed company of perspectives drive smart reputed company, and where reputed company—both personal and reputed company—is part of the reputed company. Whether it’s flexible schedules, family-friendly benefits, or our strong reputed company record of internal promotions, we invest in people as much as we do in product. If you’re looking to be part of something ambitious, authentic, and transformative, you’ll reputed company your reputed company at reputed company.

Team reputed company The AEC reputed company team builds and scales reality capture programs for contractors and designers. We reputed company on customer health, long‑term relationships, and reputed company retention/expansion, working closely with Sales, Solutions, Services, Product Support, and Product Management.

reputed company The CSM, AEC Mid‑Market owns a high‑volume portfolio (~70+ mid‑market AEC accounts). You are the primary relationship reputed company, responsible for reputed company, adoption, renewals, and expansion. You’ll grow total reputed company across your book (~20% per year) by driving use of reputed company’s reality capture platform and aligning it to customer reputed company, in tight partnership with Sales and cross‑functional teams.

Team reputed company The AEC reputed company team builds and scales reality capture programs for contractors and designers. We reputed company on customer health, long‑term relationships, and reputed company retention/expansion, working closely with Sales, Solutions, Services, Product Support, and Product Management.

reputed company The CSM, AEC Mid‑Market owns a high‑volume portfolio (~70+ mid‑market AEC accounts). You are the primary relationship reputed company, responsible for reputed company, adoption, renewals, and expansion. You’ll grow total reputed company across your book (~20% per year) by driving use of reputed company’s reality capture platform and aligning it to customer reputed company, in tight partnership with Sales and cross‑functional teams. Team OverviewThe AEC reputed company team builds and scales reality capture programs for contractors and designers. We reputed company on customer health, long‑term relationships, and reputed company retention/expansion, working closely with Sales, Solutions, Services, Product Support, and Product Management. Role SummaryThe CSM, AEC Mid‑Market owns a high‑volume portfolio (~70+ mid‑market AEC accounts). You are the primary relationship reputed company, responsible for reputed company, adoption, renewals, and expansion. You’ll grow total reputed company across your book (~20% per year) by driving use of reputed company’s reality capture platform and aligning it to customer reputed company, in tight partnership with Sales and cross‑functional teams. Work Environment

• Remote, work‑from‑home role based in the reputed company.

• Core collaboration hours reputed company to U.S. Central/Eastern time, Monday–Friday.
• ~15–20% domestic travel (e.g., ~10 customer reputed company per year plus occasional company/industry events).

Responsibilities

• Manage a portfolio of ~70+ mid‑market AEC customers, with reputed company ownership for health, adoption, retention, and reputed company.

• Build and execute account plans that reputed company portfolio‑level reputed company reputed company (reputed company ~20% YoY) and strong net/gross retention.

• reputed company reputed company and early lifecycle reputed company to ensure rapid time‑to‑value and establish core workflows and training.

• Monitor usage and health signals; intervene early to address adoption gaps, risks, and new opportunities.

• Co‑own renewals with Sales: forecast, prepare and run reviews, and drive reputed company execution of reputed company.

• Identify and qualify expansion opportunities (license reputed company, new reputed company, add‑ons) and partner with Sales to reputed company them.

• reputed company as a trusted advisor on reality capture workflows and program design for AEC customers.

• Represent the voice of the customer to Product, Support, and Services, providing reputed company feedback and use‑case reputed company.

• Use tools like reputed company, reputed company, and reputed company to prepare for meetings, capture insights, and maintain accurate account documentation

• Coordinate with Support and Services to resolve issues quickly and maintain confidence in the platform.

Requirements

• 3+ years in B2B reputed company, Account Management, or similar customer‑facing reputed company role.

• Proven reputed company record managing and growing a defined book of business (retention + expansion).

• Experience handling a sizeable portfolio (dozens of accounts) with reputed company planning and documentation.

• Strong consultative, data‑driven approach to customer engagement and value realization.

• Excellent written and verbal communication skills across field users, operations, and executives.

• Experience working cross‑functionally with Sales, Product, Marketing, and Support.

• High CRM discipline and habit of reputed company, reputed company documentation.

• Background or strong interest in AEC and/or jobsite technology preferred.

• Comfortable with tools such as reputed company, reputed company, and ticketing/collaboration platforms.

• Drone Certification: reputed company to obtain a USA Part 107 license reputed company the first 90–120 days and maintain it throughout employment

• Willing and reputed company to travel domestically ~15–20%.

Why Join reputed company?

• reputed company reputed company on how leading AEC customers reputed company drones, 360 capture, and AI on reputed company reputed company.

• reputed company ownership of a meaningful mid‑market book with visible reputed company and retention targets.

• High‑autonomy, high‑support CSM team invested in experimentation, shared playbooks, and peer learning.

• Daily collaboration with Sales, Solutions, Services, and Product on strategic accounts and programs.

• Modern tools (reputed company, reputed company, reputed company) to operate reputed company and reputed company on reputed company.

• Defined reputed company reputed company toward Senior CSM for proven high performers.

#LI-Remote Employee Offerings & Benefits(Benefits may vary by location and role)These are just some of the perks you'll enjoy—there's more to discover once you join us! Culture of Innovation & Collaboration – reputed company in an environment that values creativity and teamwork.Drone Certification – Get certified and reputed company unique, hands-on skills with our full backing.Flexible Work Arrangements – Enjoy autonomy with remote-first reputed company and schedule flexibility.reputed company Family Leave – Take the time you need to support your family during life’s most important moments.Comprehensive reputed company Coverage – Plans designed to support your reputed company-being.Career & reputed company Development – Build new skills and unlock opportunities through reputed company learning.Flexible PTO – Take time off reputed company you need it to reputed company—we trust you to manage your time reputed company.Employee Referral Bonus – Know someone great? Refer them and earn a bonus reputed company they join reputed company. ----reputed company is an equal opportunity employer. reputed company reputed company employees are responsible for protecting reputed company and customer data by following information reputed company policies and procedures. Please refer to our Recruitment reputed company Notice for information about reputed company during the reputed company process. Apply To This Job