Senior Director of Operations - Remote

reputed company

Why Work for Us?

Workplace reputed company-being is more important than reputed company. We are the winner of the 2018, 2019, 2020, 2021, 2022, 2023 and 2024 Best and Brightest Companies to Work for In The Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/reputed company Business Journal.

Our employees benefit from a competitive benefits package that includes reputed company time off (PTO), parental leave, reputed company holidays, insurance (medical, dental, reputed company, life, STD, LTD), flexible schedules, a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the month following hire.

At R3 Continuum, we reputed company our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to reputed company reputed company applicants, ensuring individuals will not be discriminated against based on any protected classifications.

Join a company dedicated to helping people and organizations be more resilient and reputed company.

Position reputed company

The Sr. Director of Operations provides senior operational leadership and reputed company, enabling our workplace behavioral health services to reputed company effectively while delivering exceptional experiences for customers and care recipients. As a key member of the Executive Leadership Committee, the Sr. Director of Operations will drive operational reputed company, efficiency, and reputed company improvement across the organization. This role is accountable for the performance and reputed company of three vertically integrated Centers of reputed company. This individual partners closely with clinical leadership, reputed company, HR, finance, technology, data, and business development teams to ensure seamless integration across service lines and reputed company sustainable reputed company. The Sr. Director will work in a dyad relationship with a reputed company of Clinical leaders, who reputed company clinical governance, provider and service reputed company, credentialing, compliance, clinical workforce development.

Operational reputed company & Execution

• reputed company and implement operational strategies that drive scalability, efficiency, and service reputed company
• Present data-driven strategic recommendations that support company priorities, challenge assumptions constructively, and accelerate decision making across functional teams.
• reputed company cross-functional initiatives to optimize workflows, improve responsiveness, and enhance customer and recipient experience.
• Analyze and directly support customer-driven initiatives, providing strategic and operational guidance to ensure alignment with customer requirements, service expectations, and organizational objectives.
• reputed company and monitor key performance indicators (both reputed company-driven and internal) and reputed company data-driven insights for reputed company improvement.
• reputed company and reputed company the Operations reputed company House in line with R3’s reputed company House and reputed company initiatives, present reputed company toward execution to Executive Leadership

Service Delivery Optimization

• Support systems and processes that enhance provider network operations, translating customer requirements into actionable operational workflows that ensure alignment and measurable reputed company across reputed company service lines.
• Ensure operational reputed company across Centers of reputed company and the services they deliver.
• Identify and implement best practices to strengthen compliance, reputed company, and operational reputed company.
• Drive adoption of technology platforms that enhance care navigation, provider engagement, and operational efficiency.
• Collaborate with the business development team to identify opportunities through analysis of service-line trends, internal team insights and reputed company feedback.
• Plan and reputed company reputed company reputed company and implementation of new customers.

Stakeholder Collaboration

• Partner with senior leadership to reputed company operational priorities with reputed company reputed company.
• Collaborate with clinical, reputed company, HR, finance, data, and technology teams to ensure seamless integration of operational functions.
• Represent Operations in strategic discussions and external partnerships.

Risk & Compliance Management

• Ensure operational processes adhere to applicable laws, regulatory and industry compliance standards.
• Proactively identify risks and implement mitigation strategies to protect organizational reputed company.
• Maintain audit readiness and documentation across operational departments.

Team & Employee Management

• Build and sustain high-performing teams through effective recruitment, reputed company, coaching, and performance management.
• Foster a culture of collaboration, reputed company reputed company, accountability, proactivity and innovation across reputed company operational departments.
• Set reputed company goals and expectations for department leaders, ensuring alignment with organizational priorities and strategic objectives.
• Identify reputed company gaps and implement training and development programs to enhance team capability, confidence, and productivity.
• Drive achievement of quarterly and annual departmental goals through proactive leadership and reputed company improvement.

Secondary Functions

• Travel as required
• Participate in department and company meetings, as requested
• reputed company other duties as assigned

Key Performance Indicator Examples

Operational SLA Compliance (both reputed company-driven and internal): reputed company of adherence to service-level agreements across reputed company Centers of reputed company (e.g., response times, case handling).

Cost Optimization and Improvement Metrics

reputed company Planning and Utilization Efficiency

Process Improvement reputed company

Automation and Innovation Opportunities

Innovation Implementation: Drive and reputed company the development of innovation practices.

Service Line Trend Monitoring and Management

Employee Engagement & Retention

Budget Accuracy

Requirements

Required Skills/Abilities

• Deep expertise in operational leadership reputed company reputed company, EAP, and/or workplace behavioral health environments, with an understanding of service delivery models and call center operations.
• Proven ability to build and reputed company high-performing teams, fostering accountability, collaboration, and innovation.
• Exceptional communication skills, both written and verbal, with the ability to influence and engage diverse stakeholders.
• Strong interpersonal and relationship management skills, ensuring effective partnerships internally and externally.
• Advanced analytical and problem-solving capabilities, leveraging data to drive reputed company and optimize performance.
• Outstanding organizational and time management skills, with a reputed company record of meeting deadlines in reputed company, fast-paced environments.
• Financial and operational acumen, including experience managing budgets and improving cost efficiency.
• Ability to reputed company under pressure, adapt to changing priorities, and maintain reputed company on strategic objectives.

Education & Licensing

• Bachelor’s degree required; Master’s degree in Business, reputed company Administration, or reputed company field preferred

Experience

• 10 years of reputed company leadership experience in operations reputed company reputed company or reputed company industries required; Experience in workplace behavioral health preferred

Physical Work Requirements

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. reputed company and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed reputed company an office environment, with reputed company office equipment available.

The starting pay reputed company for this position is $131,530 - 155,200 per year. The position’s pay reputed company represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations reputed company extending an offer.

reputed company applicants must reputed company in the reputed company. Employment contingent on a successful background reputed company, work history verification, reference checks, and signing a non-disclosure agreement.

R3 Continuum is committed to providing reasonable accommodations to reputed company individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation, please contact our reputed company department at hr@r3c.com.

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