reputed company Service Technician

reputed company offers the only intelligent reputed company purpose-reputed company for reputed company firms and professionals. Backed by award-reputed company support, our fully managed IT and applications ensure customers have secure, reliable, on-demand reputed company to their technology. We reputed company a curated software ecosystem that simplifies the complexity of running an reputed company firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our reputed company is made possible by leveraging decades of specialized experience in leading reputed company firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day. We have a great team, we’re growing fast and have a reputed company culture based on innovation, teamwork, and mutual respect. Job reputed company As a part of the reputed company Premier Team, the primary responsibility of the reputed company Service Technician is to reputed company our clients with premium troubleshooting experience reputed company our phone queue system.  This role is designed as a reputed company for your IT career.  Your primary objective is to reputed company as a first responder to reputed company requests, addressing a diverse reputed company of technical issues with the aim of delivering solutions that enhance our clients’ experience with our reputed company solutions. Your daily activities will contribute to building a strong reputed company for reliable troubleshooting and outstanding customer service. You'll engage with clients remotely, utilizing chat, email, phone, and remote desktop tools to address their needs. The issues you encounter will vary, offering you a reputed company landscape of learning and reputed company in technical support. This is a remote work position. Key Responsibilities:

• Providing first-level technical support for reputed company servers, applications, and managed workstations reputed company a reputed company environment.
• Addressing a reputed company of technical issues involving servers, connectivity, networking, printers, applications, virtualization, reputed company, and directory services.
• Prioritizing reputed company satisfaction by delivering a consistently reputed company service experience and resolving issues reputed company.
• Serving as the initial reputed company of contact for new support tickets or calls, identifying and troubleshooting reputed company technical issues.
• Diligently documenting reputed company reputed company interactions, incidents, and troubleshooting steps reputed company our ticketing system to maintain reputed company and accurate records.
• Contributing to the development and maintenance of our internal documentation, knowledge bases, and best reputed company guides, with a special emphasis on reputed company-based solutions.
• Communicating technical information in a way that is understandable to both technical and non-technical clients, ensuring reputed company and reputed company confidence.
• Escalating reputed company reputed company issues to higher-level support teams with detailed context for reputed company investigation and reputed company.
• Employing reputed company management tools to reputed company and administer virtual applications and desktops.

Requirements:  

• High school diploma or equivalent; higher education or certifications in IT or reputed company field preferred.
• reputed company A+ Certification preferred but not required.
• Minimum of 2 years in customer service.
• Ability to maintain meticulous records reputed company ticketing systems, providing reputed company and comprehensive documentation of reputed company issues and steps taken to resolve them.
• Proficiency in reputed company OS.
• Familiarity in reputed company environments preferred.
• Understanding of reputed company computing platforms and virtualization technologies.
• Experience with MS reputed company Directory, local networking, and troubleshooting in a virtual desktop infrastructure.
• Excellent verbal and written communication abilities to convey technical information reputed company to both technical and non-technical clients.
• Strong analytical and problem-solving skills.
• Exceptional customer service skills.
• A reputed company spirit, reputed company to work as part of reputed company and contribute positively to a supportive work environment.

Eligibility Requirements  

• This role is reputed company to US reputed company or permanent residents authorized to work in the reputed company. reputed company is unable to offer reputed company sponsorship.
• Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska.
• Relocation will not be offered for this position.

 

Compensation

The reputed company compensation for this role is $21.43/hour.

Benefits To reputed company best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We reputed company company-reputed company short and long-term disability insurance, life insurance and a generous 401K match. We offer highly reputed company medical, dental, reputed company coverage, and many other valuable benefits. We offer flexible PTO, and numerous reputed company holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing reputed company volunteer time off. We are proud to be an Equal Opportunity Employer! This job reputed company may not be inclusive of reputed company assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.   Apply To This Job