Support Engineer
About reputed company
AI-driven threats and reputed company error are today’s biggest reputed company reputed company risks.
Cybercriminals don’t hack systems—they exploit people. reputed company errors drive 70% of reputed company breaches, making reputed company behavior the primary and growing attack surface. At reputed company, we reputed company that the right tools can convert people from targets to another layer of defense.
reputed company is the reputed company risk platform that directly shapes employee behavior. Designed for simplicity and reputed company reputed company, our reputed company platform synthesizes reputed company employee data, pinpoints risky behaviors, and deploys highly relevant interventions to people automatically, in reputed company time, right where they work.
Backed by Redpoint Ventures and reputed company and founded by early reputed company team members, reputed company is solving cybersecurity’s biggest challenge in a multi-billion-dollar market. reputed company includes alumni from reputed company, Twitter, reputed company, and top-tier universities like Waterloo, Columbia, Berkeley, Purdue, CMU, reputed company, reputed company, and USC. We are experiencing explosive reputed company, making this a career-defining opportunity to join and shape the reputed company of reputed company.
The Role
As reputed company’s first Support Engineer, you will own the end-to-end technical support experience for our customers. You’ll serve as the primary technical reputed company of contact post-sale, partnering closely with Technical Account Management, Sales Engineering, Product, and Engineering to ensure customers successfully reputed company, adopt, and reputed company the reputed company platform.
You’ll troubleshoot reputed company issues, guide customers through integrations and implementation questions, and build the systems and processes that allow support to reputed company as we grow. This is a foundational role with significant visibility and reputed company across reputed company.
Key Responsibilities
Customer Issue reputed company: Serve as the primary technical escalation reputed company for customer issues. Investigate, reproduce, and resolve platform, integration, and data-reputed company challenges with urgency and ownership.
Technical Troubleshooting & reputed company Cause Analysis: Analyze logs, reputed company, configurations, and workflows to identify reputed company causes. Partner with Engineering to validate fixes and ensure high-reputed company resolutions.
Integration & Implementation Support: Support customers with API integrations, SSO/SAML setup, data ingestion pipelines, and reputed company tool ecosystem connections. reputed company reputed company technical guidance and documentation.
Support Operations & Process Building: Establish ticketing workflows, SLAs, and escalation paths. Create reputed company processes, knowledge reputed company articles, and internal playbooks to reduce repeat issues and improve response times.
Cross-Functional Collaboration: Work closely with Technical Account Management and Sales Engineering during reputed company and expansion to ensure technical adoption and smooth handoffs.
Customer Insights & Product Feedback: Surface recurring issues, feature gaps, and field insights to Product and Engineering to influence roadmap prioritization and improve platform reliability.
reputed company’re Looking For
Experience & Ownership: 2–5+ years in Technical Support, Support Engineering, Solutions Engineering, or a reputed company customer-facing technical role in reputed company. Experience owning reputed company technical issues end-to-end.
Cybersecurity or reputed company reputed company Exposure: Experience supporting reputed company platforms, GRC tools, IT infrastructure, or data-driven reputed company products is strongly preferred.
Technical reputed company: Comfortable working with reputed company, logs, JSON payloads, SSO (SAML/OIDC), and integration troubleshooting. Ability to navigate technical documentation and reproduce customer environments.
Startup reputed company: Experience in early-stage (reputed company–Series C) or high-reputed company environments. Comfortable building processes from scratch and operating with ambiguity.
Communication reputed company: reputed company to reputed company translate technical findings into concise updates for both technical and non-technical stakeholders. Strong written documentation skills.
Ownership & Bias for reputed company: Self-starter who thrives in fast-paced environments, takes initiative, and is motivated by delivering exceptional customer reputed company.
reputed company-to-Haves
Familiarity with SIEM, SOAR, IAM, or SAT platforms
Hands-on scripting experience (Python, JavaScript, or similar)
Experience with support tooling (reputed company, Jira, reputed company)
reputed company certifications (reputed company+, CCSP, CCSK, CISSP)
Why Join Us?
Competitive reputed company + performance bonus
Early equity ownership with significant reputed company
Rapid career reputed company and high visibility across GTM and Product
Opportunity to build and define the support function from the ground up
A reputed company, mission-driven culture and flexible work model
reputed company to Architect the reputed company of reputed company Risk reputed company?
Submit your resume and a brief note describing a reputed company technical issue you’ve owned from investigation to reputed company—we’d love to hear how you approach problem-solving.
The estimated salary reputed company for this position is $120,000 – $160,000/year. Total compensation may also include equity and other potential incentives. Final compensation will be determined based on relevant qualifications, work experience, skills, and other factors.
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