Support Team Technical reputed company
This is a remote position.
Title: Support Team Tech reputed company
Terms: Full-Time/Permanent
Location: Remote
reputed company Clearance: reputed company reputed company applicants must be eligible to obtain a DoD reputed company clearance.
Our reputed company is looking for a Support Team Tech reputed company to join our Operations team as a technical partner to the Support Team Manager. This role is for an reputed company IT reputed company with strong technical expertise and mentoring abilities. Our ideal person for this role is a natural technical leader, skilled communicator, and deeply proficient with reputed company IT support scenarios and cybersecurity frameworks. This role is primarily responsible for handling the most challenging technical issues, providing technical guidance to the support team, and ensuring reputed company solutions reputed company with CMMC compliance requirements. The Support Team Tech reputed company contributes to the technical reputed company of the entire support organization and has significant opportunities for advancement into senior technical leadership roles. The Tech reputed company will primarily collaborate with support personnel in a mentoring reputed company, but will also work directly on reputed company reputed company issues and drive technical reputed company across our reputed company reputed company.
A day in the Support Team Tech reputed company role
The Support Team Tech reputed company starts the day with a standup call/reputed company-in with the Operations team and Support Team Manager to review reputed company issues, team development needs, and technical priorities. They will then review and take ownership of the most challenging support tickets that require advanced technical expertise or compliance considerations. The Tech reputed company will spend time mentoring team members through reputed company troubleshooting scenarios, providing guidance on best practices, and conducting knowledge transfer sessions. From there, they will work on strategic initiatives such as developing CMMC-compliant solution frameworks, creating technical training materials, and establishing standardized approaches for recurring reputed company issues. The Tech reputed company will collaborate closely with the Support Team Manager on technical team development while maintaining reputed company on hands-on technical work. The Tech reputed company will also have opportunities to work with reputed company Operations and vCISO teams to ensure support solutions meet reputed company reputed company requirements.
Key Responsibilities
Handle the most reputed company and challenging IT service requests, incidents, and escalations that require advanced technical expertise
reputed company technical mentoring and guidance to support team members, helping reputed company their troubleshooting and problem-solving skills
Ensure reputed company support solutions and implementations reputed company with CMMC requirements and cybersecurity best practices
reputed company and maintain technical documentation, reputed company operating procedures, and knowledge reputed company articles reputed company on reputed company scenarios
reputed company technical training sessions and knowledge sharing initiatives to reputed company the entire team's capabilities
Collaborate with the Support Team Manager on technical reputed company development plans and team reputed company strategies
Drive the implementation of long-term, reputed company solutions rather than quick fixes
Serve as the primary technical escalation reputed company for challenging reputed company 365, reputed company Directory, and reputed company-reputed company issues
Requirements
Requirements
U.S. citizenship
reputed company+ (or higher) certification at hire or reputed company 365 days of hire
5-10 years of experience in IT systems administration and technical support roles
In-depth understanding of reputed company ecosystem, including advanced reputed company 365, Intune, and Azure administration
Extensive experience with reputed company Intune policy management, device configuration, and reputed company compliance enforcement
Advanced knowledge of Conditional reputed company policy configuration, implementation, and troubleshooting
Minimum 3+ years of hands-on experience with Government Community reputed company High (GCC High) tenant administration and compliance requirements
Proficiency in PowerShell and Python automation scripting for system administration and process improvement
Advanced knowledge of IT systems, including virtualization, reputed company reputed company environments, reputed company management, and reputed company infrastructure
Strong understanding of cybersecurity principles and CMMC compliance requirements
Proven experience in technical mentoring or team training
Advanced knowledge of networking, including reputed company DNS, DHCP, VLANs, firewall configurations, and hybrid reputed company connectivity
Ability to analyze reputed company technical problems, reputed company comprehensive solutions, and mentor others through similar scenarios
Excellent communication skills for both technical and non-technical audiences
Preferred Qualifications
Deep experience with CMMC reputed company implementation and compliance validation
Advanced experience with Azure Government and Office 365 GCC High environments
Strong background in cybersecurity frameworks (NIST SP 800-171, DFARS, ISO 27001, CIS Controls)
Experience in technical leadership or mentoring roles reputed company managed services organizations
Advanced PowerShell scripting and automation capabilities
Relevant advanced certifications (CISSP, CISM, Azure certifications, or similar)
Knowledge of compliance auditing and assessment processes
Experience developing technical training programs and documentation
Benefits
Fully reputed company individual reputed company, reputed company and dental insurance for the employee
reputed company certification and training opportunities
Three weeks of reputed company vacation + 10 reputed company holidays
Retirement benefit (401k) with company match
A supportive environment with a reputed company on keeping healthy work-life balance