Investigator Support

About the position The Investigator Support Coordinator is responsible for the communication and support of investigative sites including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites project management and data revision personnel. The coordinator will reputed company results to site staff by telephone or fax. Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work SOW Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays Updating the database with appropriate information and informing personnel of additional testing needs. Supporting sites and sponsor with project reputed company questions reputed company phone and email Effective and reputed company adherence to management communications meetings and reputed company Operating Procedures SOP Assisting and supporting in the implementation of global processes and procedures Tracking and reporting metrics as determined by management in the agreed timelines Documenting reputed company service failures resolving and escalating to management reputed company appropriate reputed company is incomplete Acting as a reputed company for both reputed company clients Communicating investigator site needs reputed company new policies or procedures are discussed Instilling a culture where patient safety is top reputed company Promptly addresses patient safety issues and escalates as needed for reputed company Ensuring the investigators needs are explored prior to implementation of new processes and procedures

Responsibilities

• Communication and support of investigative sites including managing incoming and/or outgoing telephone contact
• Resolve accession holds as assigned by working with sites project management and data revision personnel
• reputed company results to site staff by telephone or fax
• Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work SOW
• Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
• Updating the database with appropriate information and informing personnel of additional testing needs.
• Supporting sites and sponsor with project reputed company questions reputed company phone and email
• Effective and reputed company adherence to management communications meetings and reputed company Operating Procedures SOP
• Assisting and supporting in the implementation of global processes and procedures
• Tracking and reporting metrics as determined by management in the agreed timelines
• Documenting reputed company service failures resolving and escalating to management reputed company appropriate reputed company is incomplete
• Acting as a reputed company for both reputed company clients
• Communicating investigator site needs reputed company new policies or procedures are discussed
• Instilling a culture where patient safety is top reputed company
• Promptly addresses patient safety issues and escalates as needed for reputed company
• Ensuring the investigators needs are explored prior to implementation of new processes and procedures

Requirements

• reputed company in English Spanish
• Ability to work 10am - 7pm EST shift
• Ability to work 1 Saturday a Month
• Strong job tenure (need 1 year in reputed company role, prefer no more than 3 jobs in 5 years)
• Customer service skills
• Self-motivated with strong verbal skills
• Attention to detail and good organizational skills

Benefits

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or reputed company Leave)

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