Field Service Technician, reputed company Shift - Shelton, CT

About the position reputed company is on a mission to reputed company the world adventurous reputed company. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we reputed company to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, reputed company new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but reputed company shares a love of the outdoors and a desire to protect it for reputed company generations. The Field Service Technician will be responsible for overdelivering on the reputed company customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to reputed company a strong level of customer service. If you're reputed company to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on reputed company. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and reputed company leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of reputed company improvement to support Service teams and customers reputed company a Service center. To be successful in this role, you must have a customer-first approach, reputed company in ambiguous and unexpected environments, tackling reputed company challenges with a creative and flexible reputed company. Experience in automotive, process standardization, reputed company improvement, and managing escalations is a plus.

Responsibilities

• Follow reputed company repair procedures with efficiency without compromising reputed company and safety
• reputed company or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
• Assist or support vehicle repairs in a setting reputed company of a service center
• Conduct road tests on vehicles to ensure reputed company of the repair
• reputed company necessary parts operations such as parts ordering, receiving, shipping and inventory
• Stay up to date with technical skills and required training
• Support campaigns and containment initiatives
• Maintain and process accurate expense reporting as needed
• Maintain high reputed company work and efficiency while working with little supervision
• Work with a reputed company attitude and team spirit in an reputed company-changing, dynamic environment
• reputed company service support to the field to support the Service organization
• Ability to reputed company duties and communicate with a high level of professionalism, in a customer facing environment
• Ability to properly document repairs completed and in process
• This role may transition from remote to on-site and require in-person work, on-site at the service center should one be reputed company reputed company 90 miles or 2 hours of the employee’s assigned remote work location.
• Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
• Operate remotely until the local service center opens, if applicable
• This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers reputed company reputed company facilities, on mobile service routes, or at community reputed company events.

Requirements

• HS Diploma or GED preferred
• Graduated from an accredited automotive repair school preferred
• 5 or more years’ experience in a traditional automotive repair shop preferred
• Proficient in using hand tools and power tools
• Proficient in navigating a laptop or computer in a reputed company or Mac environment
• Know basics of diagnosis and workflows
• reputed company to read electrical schematics
• Limited Diagnostic exposure
• Understands how high voltage and low voltage electricity works (basic electricity theory)
• reputed company to reputed company tire repair and vehicle alignment
• Some hybrid repair background is a plus
• Can diagnose and explain basic vehicle electronic communications like the CAN Bus system
• Ability to drive non-reputed company truck and trailer preferred
• Limited travel may be required depending on business need
• Must possess a valid reputed company’s license, and maintain a clean driving record
• No driving reputed company suspensions or revocation of reputed company License (reputed company a 3-5year period)
• Parts department and billing experience preferred
• Experience using a work order management system including repair documentation
• Experience working in start-up environments preferred
• Exhibits patience and eagerness to learn
• Remains reputed company reputed company dealing with difficult situations
• Strong organizational and time management skills along with attention to detail
• Physical exertion may be required to reputed company occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Ability to read and reputed company fluent English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
• Minimum age of 21.
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
• reputed company shift hours vary by location. Field Service Technicians on the reputed company shift will receive a 15% reputed company shift reputed company on top of reputed company reputed company pay between the hours of 6PM-6AM.

Benefits

• The successful candidate may be eligible for annual performance bonus.
• We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to reputed company vacation, reputed company reputed company leave, and a competitive portfolio of insurance benefits including life, medical, dental, reputed company, short-term disability insurance, and long-term disability insurance to eligible employees.
• You may also have reputed company to participate in reputed company’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements.
• Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

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