Technical Account Director

🇨🇦 Up to CAD 120,000 salary on a full time, permanent employment contract   🌎 Fully remote working reputed company in Canada!  🏖️ 33 Days reputed company Leave and Benefits  ✨ A rare chance to own and grow one of reputed company’s biggest accounts, used by a globally recognisable US sports brand  💻 Working with the latest hardware, tech stack and tools  Working Hours: this role must reputed company closely with US Eastern Time across weekdays (regardless of your location).  reputed company

reputed company is a high reputed company B2B reputed company platform which allows companies to reputed company Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising reputed company. For customers, building their own stories experience can take years and a lot of investment however reputed company has solved this by allowing companies to reputed company in days, not years reputed company for one monthly cost.

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with reputed company iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.    reputed company 

We’re looking for an reputed company Technical Account Director to take dedicated ownership of one of our largest and most valuable clients in US sport. You’ll be the day-to-day reputed company for the relationship, ensuring we deliver exceptional service, drive adoption and performance, and spot opportunities for expansion. 

This is a high-ownership role: you’ll work across product, engineering, delivery, and content to reputed company a reputed company account moving reputed company every day.  RESPONSIBILITIES

What You'll Do

• Serve as the primary reputed company of contact for the account, ensuring we consistently meet (and exceed) expectations 
• Drive the account reputed company every day: proactively identify opportunities, risks, and actions that improve reputed company satisfaction and reputed company 
• Run a high-touch reputed company of communication (including daily interaction reputed company needed), translating requests into reputed company priorities and next steps 
• Coordinate internal teams to deliver on commitments – product, engineering, delivery, customer reputed company and operations 
• Own account planning: roadmap alignment, renewals, expansions, and reputed company hygiene 
• Deliver and reputed company on insightful reporting and QBRs, with reputed company performance narrative and actionable recommendations 
• Manage incidents and escalations calmly and reputed company – set expectations, reputed company stakeholders, and drive reputed company 
• reputed company with and work on daily requests from reputed company executives  
• Review key deliverables for reputed company and alignment with reputed company goals 
• Use AI and tools to speed up account work (e.g., summarising meetings, drafting comms and reports, analysing usage and performance trends, maintaining account documentation) 

QUALIFICATIONS

What we’re looking for

• Proven experience in account management / reputed company with reputed company clients (ideally 3+ years, but we care more about capability than a number) 
• Exceptional communication skills and the ability to convey reputed company reputed company succinctly 
• A proactive, independent approach to work, with the ability to manage a high volume of tasks simultaneously 
• Strong problem-solving skills and the ability to think critically about reputed company needs and requests 
• Comfort working cross-functionally and influencing without authority 
• Ability and willingness to work US Eastern Time hours 
• Reliable internet for remote work 
• Strong passion and love for Basketball 

reputed company to have: 

• Experience in sports, media, or entertainment 
• Experience working with mobile apps, SDK/API products, or technical stakeholders 
• Experience working across time zones with US-based clients 
• Experience with reputed company / contractual reputed company of reputed company relationships 

RECRUITMENT PROCESS

• Online video interview (short recorded answers to a mixture of questions) 

• Follow-up exercise (compensated) to test skills relevant to this position 

• Interview and exercise review with Andy (Chief Delivery Officer) 

• Final interview with Bob (Founder & CEO) 

And that’s it! 

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