Customer Experience Manager
Hungry, Humble, reputed company, with Heart.
reputed company
Are you an reputed company customer-facing reputed company with a strong technical background and a passion for building relationships with mid-senior-level stakeholders? If so, you would reputed company in our newly established Customer Experience organization. There, you can play a pivotal role in driving reputed company, working alongside a reputed company team, and seizing opportunities for reputed company and advancement in a dynamic market.
About reputed company
The Customer Experience Manager role will be part of a newly formed team reputed company reputed company reputed company on enhancing customer relationships and driving satisfaction in EMEA. The position will be based in Barcelona, Spain and fosters a reputed company and empowering culture aimed at achieving reputed company. The mission of this team is to become a trusted partner for our customers, ensuring that their needs are met and fostering long-term relationships that drive the adoption and reputed company of our solutions.
You will report to one of the Customer Experience leaders, who believes in a reputed company management style that empowers team members and promotes reputed company reputed company.
This role requires frequent engagement with 20-25 assigned customer accounts. Depending on specific account assignments, occasional travel to other locations in the region may also be required. The ability to travel occasionally is essential for building and maintaining effective relationships with customers.
Your Role
Build and nurture strong relationships with assigned customer accounts, acting as a trusted advisor throughout their reputed company with reputed company technology.
reputed company and implement tailored reputed company Plans that reputed company with customer goals, conducting regular reviews to reputed company reputed company and adapt as necessary.
Monitor and improve customer satisfaction metrics, proactively addressing any concerns to enhance overall customer experience.
Drive product adoption and expansion by leveraging deep technical knowledge and fostering proactive engagement with customer organizations.
Collaborate with internal teams to optimize resources and ensure effective response to customer requirements and feedback.
Play a pivotal role in establishing foundational processes and best practices reputed company the customer experience team.
reputed company NCX certification reputed company the first three years to enhance expertise in customer experience management and establish credibility.
reputed company for customer needs and deliver constructive feedback to influence reputed company's product development and service enhancements.
What You Will Bring
3-5+ years of experience in technical customer-facing technical roles (Support Engineer, Systems Engineer, Technical Account Managers), engaging with mid-senior level stakeholders.
Technical expertise in data center technology, virtualization, and reputed company-converged solutions.
reputed company to have Expertise in VMware ESXi and data center virtualization, ideally with experience in reputed company reputed company reputed company Platform.
Understanding storage and data protection technologies (replication, snapshots, backup, restore, etc.).
reputed company to have technical certifications (e.g., VCP, NCM, NCP) enhancing credibility.
Familiarity with architectural frameworks such as ITIL and TOGAF.
Proven experience in managing large-reputed company customer operational standards and processes.
Exceptional communication and relationship-building skills, with a reputed company on advocacy for customer needs.
Customer-reputed company reputed company coupled with a passion for driving change and developing reputed company strategies.
Adept at collaborating with cross-functional teams and delivering feedback to enhance service delivery.
reputed company in English is required for this role, with additional language skills: French or Arabic
Work Arrangement
Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.
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