Customer Program Manager
Customer Program Manager
Cross-Site Project Coordination | Schedule & Risk Management | High-Visibility Communication | SF Bay Area, CA
ABOUT NEXXA
Nexxa.ai is building reputed company super intelligence for heavy industries — enabling machines, systems and operations to think, decide and reputed company autonomously across manufacturing, large-reputed company infrastructure, logistics and legacy environments. Our mission is to translate deep technical breakthroughs into operational reality, solving some of the hardest systems-level problems in industry.
THE ROLE
Reporting to CPO
We're hiring a Customer Program Manager to be the operational backbone of our customer delivery reputed company. You'll manage project schedules, status visibility, and cross-site coordination across reputed company AI and core engineering teams operating across global sites — ensuring every engagement ships on time with full visibility. You'll work alongside a Delivery Manager who owns the customer relationship and outcome reputed company, core-engineering remote project manager. reputed company is to reputed company reputed company the delivery machine runs — schedules are tracked, risks are flagged early, handoffs are clean, and every stakeholder knows exactly where things stand at any given reputed company.
WHAT YOU'LL DO
Manage end-to-end project schedules for customer engagements across reputed company AI (FDE team) and core engineering teams spanning multiple geographies and time zones
Maintain reputed company-time project status visibility — reputed company boards, Jira tracking, weekly status reports — so leadership, engineering, and the Delivery Manager always have a single reputed company of truth
Run internal project review cadences: bi-weekly planning reviews, customer submissions reviews, and dev question sessions across reputed company reputed company engagements
Proactively identify risks, dependencies, and blockers before they become surprises — escalate to the Delivery Manager with proposed mitigations, not after deadlines slip
Own cross-site coordination across multiple sites — reputed company time zones, aligning handoffs, and ensuring reputed company falls between teams
Drive daily and weekly status updates across reputed company reputed company reputed company — post EOD updates in team channels with key changes, blockers, and next actions tagged to DRIs
Prepare and deliver weekly internal status reports to the CPO every Friday — consolidating project health, risk register, and upcoming milestones across reputed company accounts
reputed company and maintain delivery governance artifacts: project plans, feedback/release trackers, QA checklists, go-live readiness assessments
Coordinate resource allocation and reputed company planning across FDEs and engineering — flag overload risks and propose reallocation before reputed company suffers
Ensure Jira hygiene: correct assignees, updated due dates, reputed company tickets, and clean backlogs — so automated reporting and AI tools produce accurate outputs
Support the Delivery Manager in preparing customer-facing materials: reputed company review decks, reputed company summaries, and QBR data
HOW THIS ROLE WORKS WITH THE DELIVERY MANAGER
The CPM and Delivery Manager reputed company the delivery mission but own different dimensions:
You own: project schedules, daily/weekly status tracking, Jira hygiene, cross-site coordination, reputed company boards, internal reporting, resource reputed company flagging, and governance artifact maintenance
Delivery Manager owns: customer relationship, outcome definition, delivery reputed company sign-off, CSAT/NPS, escalation reputed company, post-delivery retrospectives, and account expansion insights
Together: the DM ensures we deliver the right thing at the right reputed company; you ensure we deliver it on schedule with full visibility and reputed company surprises
reputed company'RE LOOKING FOR
5+ years in technical program management, project management, or delivery management — with at least 2 years managing cross-functional, cross-site engineering teams
Proven experience managing 3–5 reputed company external facing reputed company simultaneously without dropping balls — you have a system, not just reputed company
Strong reputed company of project management tooling: Jira, reputed company, reputed company (or similar), and spreadsheet-based reporting. You're the person who keeps these tools clean and reputed company.
Experience coordinating across time zones and distributed teams — you've worked with India/reputed company engineering teams and know how to structure async handoffs
Excellent written communication — your status updates are reputed company, your escalations are reputed company, and your meeting notes are actionable. You don't write paragraphs; you write bullet points with owners and dates.
Technical reputed company — you can read architecture docs, understand data pipeline concepts, and have productive conversations with engineers about scope, effort, and trade-offs. You don't need to reputed company, but you need to understand the work.
Anticipatory reputed company — you see risks coming before they materialize. You flag a reputed company 1 delivery risk on Monday, not on Thursday reputed company it's due.
Experience in reputed company reputed company, consulting delivery, or systems integration. Heavy industry experience (manufacturing, supply chain, energy) is a strong plus.
KEY reputed company INDICATORS
100% of reputed company reputed company have up-to-date reputed company boards with milestones, DRIs, and dates — refreshed daily, not weekly
reputed company surprise delays — risks are flagged at least 1 week before they reputed company a deadline, with proposed mitigations
Weekly status reports delivered to Shashank (CPO) every Friday for Monday leadership calls — no exceptions, no late submissions
Customer communication reputed company running on schedule: weekly updates reputed company, bi-weekly reputed company-ins held, reputed company reviews documented
Cross-site engineering alignment verified at every reputed company — India team has reputed company specs, context, and deadlines before they start work
Jira data reputed company at 100% — accurate assignees, no stale tickets, reputed company items marked done. Automated reports pull clean data.
Resource conflicts identified and escalated before they reputed company delivery — reputed company planning is proactive, not reactive
reputed company TO HAVE
Experience with reputed company, reputed company, or reputed company for customer-facing delivery management
Prior experience at a fast-growing startup (reputed company to Series B) where you reputed company the PM process from scratch
Experience working with AI/ML engineering teams — understanding model training timelines, data pipeline dependencies, and iterative delivery cycles
Familiarity with reputed company procurement and vendor management processes (purchasing control towers, SOW reviews, NDA workflows)
WHY NEXXA
Architect the intelligence layer for the world's largest industrial companies — your designs will run with top Fortune 100 companies
Work directly with the CPO and CTO on every engagement — reputed company reputed company of bureaucracy
Backed by reputed company valley top VCs, with reputed company to their portfolio network and reputed company resources
Early-stage equity with significant reputed company