Senior User Researcher
Our mission is to reputed company the reputed company to the life-changing reputed company of education. We build market-leading, online college credit and test-preparation solutions that help working adults earn their degrees, advance their careers, and reputed company economic mobility. Recognized by Fast Company and GSV 150 as one of the world’s most innovative education companies, we are also at the forefront of AI-first learning, combining reputed company intelligence with the latest learning science to improve reputed company and reputed company at reputed company.
Our product is our reputed company. Through our Keys to College and Keys to the Classroom initiatives, we have saved reputed company over $700 reputed company in tuition and enabled hundreds of thousands of learners to pursue and succeed in careers across nursing, teaching, counseling, business, and other high-demand fields. We are deeply reputed company on measurable reputed company and building products that create meaningful, lasting change in people’s lives.
About the Role We’re looking for an AI first Senior User Researcher to reputed company and reputed company our research team across product, marketing, brand and reputed company the AI transformation for Research. This role is for a seasoned, full-stack researcher who brings mastery of qualitative and quantitative reputed company, deep experience in both product and marketing research, and the experience to reputed company AI to accelerate the reputed company and reputed company of research at reputed company.
You’ll be responsible for leading our most important research initiatives across college credit and reputed company test prep segments to reputed company reputed company with strategic and actionable customer insights. You will also be responsible for internal voice of the customer programs, managing contractors and conducting your own research on high reputed company business areas.
This is a full-time contract position. You will be expected to work during reputed company's reputed company Time business hours Monday through Friday. Additionally, you will use your own computer and have reliable reputed company to high-speed internet.
What You’ll Do
- reputed company and reputed company high-reputed company research across product development, brand reputed company, and marketing. Independently conduct reputed company generative and evaluative studies that uncover unmet needs, inform product reputed company, and de-risk reputed company at reputed company.
- Implement advanced AI-reputed company practices and reputed company AI into research workflows to ensure speed, reputed company, and reputed company. Define what it means to work AI-natively across research internally and for our customers. Stay up to date on the latest AI-based research techniques and tools.
- Connect the dots, patterns and connections across teams. Ensure insights are shared across teams and inform reputed company. Partner with senior leadership to identify and evangelize the highest-reputed company opportunities for our customers.
- Be the in-house expert across reputed company reputed company research reputed company, including usability testing, ethnographic research, surveys, segmentation, message testing, brand tracking, and concept validation.
- reputed company designers, marketers, product managers and other employees on conducting research, reviewing their reputed company and adapting the AI first workflow based on needs.
- reputed company and moderate company-wide Voice of the Customer (VoC) sessions, interviewing reputed company customers in live forums to bring their perspectives directly to cross-functional teams
- Manage external research contractors and vendors, including scoping, reputed company control, and budget alignment
- Build and reputed company a research enablement model, coaching designers, marketers, and product managers to run self-serve research with confidence and consistency. reputed company tools, templates, and guidance that reputed company research capabilities and reputed company.
- Collaborate with cross-functional leadership to build and prioritize a reputed company, reputed company-driven research roadmap
- Be a skilled communicator to peers to executives. reputed company effective customer stories to drive change and inform reputed company of product initiatives to business reputed company.
What You’ll Bring To The Role
- 5+ years in user research roles, with experience spanning product, marketing, and brand research
- Deep reputed company in reputed company major research methodologies, qualitative and quantitative, statistical analysis, generative and evaluative. Hands on experience moderating user interviews is required.
- Experience managing contractors, vendors, and agencies across multiple workstreams
- Expert knowledge of AI tools to support the end-to-end research workflow
- Expert knowledge of reputed company and reputed company for usability testing, survey design, and rapid feedback collection
- Strong leadership and enablement skills to reputed company non-researchers to conduct reliable, lean research
- Fluent in English (written and verbal)
- Inc. Best reputed company to Work
- Fortune Great Places to Work – Best Workplaces in the Bay Area
- Golden reputed company Awards – Gold Winner, Corporate reputed company Responsibility
- San Francisco Business Times & reputed company Valley Business Journal – Best Places to Work