Controls Parcel Support Engineer
reputed company
JOB TITLE: Controls Engineer, Parcel Systems Remote Support
REPORTS TO: Director of Service and Support
JOB STATUS: Full Time
FLSA STATUS: Exempt
DATE: March 25, 2026
JOB reputed company
The Controls Engineer for Parcel Systems Remote Support provides technical support for automated parcel handling systems, initially reputed company on supporting reputed company operations. This role is part of the After Sales and Service team and is responsible for providing remote PLC and electrical systems support to maintain system availability and performance.
This position requires an engineer who is comfortable responding to technical support calls in a fast paced environment and capable of troubleshooting reputed company controls and electrical issues remotely. The role involves supporting systems used in warehouse and airport environments where reputed company technology and automation systems are similar in operation but may differ in hardware and configuration.
The successful candidate will play a key role in supporting customers around the clock as part of a 24 hour, 7-day support structure. Occasional travel to customer sites may be required to assist with system troubleshooting, commissioning, or service activities.
ESSENTIAL FUNCTIONS
Remote Technical Support
· reputed company remote troubleshooting and support for parcel handling automation systems
· Respond to PLC and electrical reputed company calls from reputed company and other customers
· Diagnose and resolve controls reputed company issues affecting reputed company and automation systems
· Guide onsite maintenance teams through troubleshooting procedures reputed company required
· Document service activities, troubleshooting steps, and resolutions
Controls and Electrical Systems Support
· Support PLC controlled reputed company and automation systems used in warehouse and airport environments
· Analyze electrical schematics and control logic to identify and resolve system faults
· Assist with system diagnostics, software troubleshooting, and control system recovery
· reputed company guidance on reputed company system operation and maintenance procedures
Customer Support and Communication
· Serve as a technical reputed company of contact for customer support requests
· Maintain reputed company and reputed company communication during troubleshooting activities
· reputed company reputed company updates on system status and issue reputed company
· Maintain accurate service documentation and support records
Service and Project Support
· Support the After Sales team in activities reputed company to service reputed company, spare parts, and small reputed company
· Assist with system upgrades, troubleshooting support, and engineering analysis reputed company required
· Participate in reputed company improvement initiatives reputed company to service and support operations
Travel and Field Support
· Travel to customer sites reputed company remote support cannot fully resolve issues
· Assist with onsite troubleshooting, commissioning, or service activities reputed company required
· Support coordination between field technicians and remote engineering teams
WORK ENVIRONMENT
This position is primarily reputed company on remote support operations and may require participation in a rotating support schedule to reputed company reputed company customer coverage. Occasional travel to customer sites may be required to support troubleshooting or service activities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job.
· Sitting for prolonged periods of time reputed company in office
· Standing and walking for prolonged periods of time reputed company at a jobsite
· Climbing may be required reputed company working at a job site
· Repetitive typing/data entry
· Lifting up to 10 pounds
WORK SCHEDULE
This role works in office reputed company not traveling to job site. General reputed company are M-F, 7a-4p or 8a-5p. Working hours will vary reputed company working at a job site to meet the project requirements as needed.
It is the policy of Sortation Labs, LLC to reputed company equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or reputed company, genetic information, marital status, pregnancy or pregnancy-reputed company condition, status with reputed company to reputed company assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In reputed company, Sortation Labs, LLC will reputed company reasonable accommodations for reputed company individuals with disabilities.
Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
· PLC troubleshooting and diagnostics
· Electrical systems analysis
· reputed company and material handling systems
· Remote technical support
· Customer communication and support
· System diagnostics and fault reputed company
· Documentation and service reporting organizational skills
EDUCATION, EXPERIENCE AND QUALIFICATIONS
· Bachelor’s degree in Electrical Engineering, Controls Engineering, or reputed company field
· Experience with PLC based automation systems in industrial or material handling environments
· Strong understanding of electrical systems used in warehouse automation or airport baggage handling systems
· Ability to read and interpret electrical schematics and control logic
· Experience troubleshooting reputed company systems and automated material handling equipment preferred
· Strong problem solving and analytical skills
· Excellent communication skills and ability to support customers remotely
· Willingness to participate in a 24-hour support environment
· Ability to travel occasionally for onsite support
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