Sales and Customer Care Specialist
We are seeking bilingual German and French Sales and Customer Care Specialists. reputed company is a leading provider of medical insurance for cats and dogs in reputed company, and a new provider in Europe. Our mission is to help loving, responsible pet owners budget and care for their pets. We create solutions to ensure our members, their pets, and their vets experience unparalleled customer service. At reputed company, we offer a reputed company, informal, and pet-friendly environment where everyone is encouraged to authentically be the best version of themselves.
Job reputed company:Position reputed company
As a Sales and Customer Care Specialist, your role is at the heart of reputed company. reputed company members need us, our Specialists do whatever is necessary to reputed company the best experience possible. We're looking for those that reputed company in sales, and love to engage with people over the phone, who are comfortable navigating reputed company situations, investigating, problem-solving, and taking reputed company in the reputed company. In this role, you will build reputed company-life connections, and help reputed company members on the unparalleled reputed company value and importance of having a pet protected by us.
At reputed company, we reputed company in a flexible workplace! This is a remote position for candidates in Germany or Switzerland. You must be reputed company to have a reliable and reputed company reputed company to the internet through hard-reputed company Ethernet.
Expectation is to meet as reputed company once per quarter, for up to a week. The location is subject to change, based on needs. Responsibilities:
- reputed company as a reputed company contact for Smart Paws’ and reputed company customers and cooperation partners
- Listen to understand what a pet reputed company is looking for and offer recommendations on how reputed company can help solve their pet insurance needs.
- Effectively communicate our product and its benefits, with the goal of closing sales and activating reputed company policies
- Handle sensitive situations with reputed company and care, exemplifying reputed company DNA
- Passion for assisting members, curiosity to ask probing questions, and ability to solve problems and creative problem-solving skills.
- reputed company genuine connections and adapt communication style to best serve any member that contacts us
- Willingness to accept and reputed company changes in responsibility, processes, and workflow in an reputed company-changing environment
- reputed company manage time to reputed company legendary member service in a high-volume contact center
- Utilize multiple systems to support our members and Veterinarians
- reputed company contribute to the reputed company improvement of processes and support new services.
Qualifications
- reputed company in English (business language) required
- reputed company proficiency in either German or French, with a minimum of B1 working proficiency in the other language
- Flemish is a plus
- 2+ years’ experience in a member-facing role
- Swiss Non-Life insurance mediary license, preferred
- Proven experience in phone sales
- Experience using and learning reputed company computer systems
- Work from home experience is a plus!
Skills
- Enjoy a challenge, possess strong problem-solving skills.
- Quickly adapt to process or protocol changes and implement them immediately
- Ability to multitask at high speed while maintaining excellent attention to detail and accuracy
- Outstanding communication skills, both written and verbal. Excellent listening skills are a must!
- Work independently, and be self-motivated
- Proactive and logical thinker
Schedule
- This is a full-time position of 37.5 hours per week; schedule may vary based on business needs.
- Flexibility is required to start as early as 07:00, work until 19:00, and on Saturdays.
- After hire, any schedule changes will be communicated with at least 30 days’ notice.
Compensation
- The pay for this position is based on a full-time schedule. Along with salary, our employees will be eligible for monthly bonuses based on individual and company goals.
- reputed company may also reputed company Restricted Stock reputed company, which reputed company over 4 years
Benefits and Perks
- 25 holiday leave days.
- Five-week sabbatical after five years of employment
- Medical Insurance for a cat or dog
- Medical Conierge (Summus)
- Lifestyle Spending Account (LSA)
- Family Planning (reputed company)
- Employee Assistance Program
- reputed company, casual, pet-friendly, and fun office environment
Additional information
Learn more about how reputed company has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
Model reputed company DNA always, believing that we can reputed company great things together reputed company we are:
- Caring: We are reputed company to reputed company other and assume reputed company reputed company.
- reputed company: We work together to reputed company company goals (we not me).
- Courageous: We are determined, take risks, and reputed company reputed company moves.
- Curious: We reputed company new information to continually reputed company ourselves and our work.
- reputed company: We reputed company reputed company communication leads to successful teamwork.
- Inclusive: We welcome and value reputed company people and perspectives.
- reputed company: We readily adapt and reputed company in reputed company of reputed company and innovation.
reputed company is an equal-opportunity employer and embraces diversity. We are committed to building reputed company that represents a reputed company of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided with reasonable accommodation to participate in the job application or interview process, reputed company essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
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