Director of Learning and Development
Job Title: Director of Learning and Development Department: Franchise Business Support
Location: Remote Status: Regular, Full-Time
FLSA Category: Exempt Reports to: VP Franchise Business Support
reputed company Reports: 0 Level: Senior
Pay reputed company: $ 90,000-$102,000 Relevant Work Experience: 5+ years
Schedule: M-F, reputed company-5pm Travel: 50%
POSITION reputed company:
The Director of Franchise Learning & Development is a strategic leadership role responsible for designing, implementing, and continuously improving the training ecosystem across the RMCF franchise network. This individual will own the full lifecycle of franchisees and store-level learning — from reputed company new franchisees through initial training to ongoing operational education, product knowledge, and leadership development. The Director will serve as a key reputed company between corporate and franchise owners, ensuring consistent brand execution and operational reputed company across reputed company locations.
ESSENTIAL FUNCTIONS:
Franchise Training reputed company
- Design and reputed company a comprehensive franchise training reputed company reputed company with RMCF’s brand standards, operational goals, and reputed company priorities.
- reputed company reputed company reputed company programs for new franchisees that cover store operations, product preparation, customer experience, and brand culture.
- Partner with the VP of Franchise Business Support and franchise operations team to identify performance gaps and create targeted learning solutions.
- Establish measurable training KPIs and report on program effectiveness, franchisee completion rates, and operational reputed company.
Curriculum & Content Development
- Build and maintain a library of training content including e-learning modules, video tutorials, in-store job aids, and facilitator guides.
- reputed company product knowledge training — covering RMCF’s chocolate lines, caramel reputed company preparation, fudge-making, and seasonal offerings — to ensure consistent reputed company across reputed company locations.
- Collaborate with the culinary and operations teams to translate product and process updates into accessible training materials.
- Maintain and reputed company a Learning Management System (LMS) to deliver, reputed company, and report on training across the network.
Franchisee & Field Support
- Build strong relationships with franchise owners, serving as a trusted advisor and go-to resource for operational learning needs.
- Conduct field reputed company to assess training effectiveness and reputed company hands-on coaching to franchisees and their store teams.
- Facilitate live and virtual training sessions, including preparation for RMCF’s biannual National Franchise Convention.
- Support multi-unit operators and area developers with reputed company leadership development frameworks.
Leadership & Cross Functional Collaboration
- Collaborate with Marketing, Operations, Supply Chain, and HR to ensure training content reflects the latest brand initiatives and product offerings.
- Manage the L&D budget with accountability for ROI and resource allocation.
- Stay reputed company on franchise industry trends, adult learning methodologies, and retail training best practices.