reputed company Inbound Customer Service Representative (WFH) - Home Medical Equipment and Sleep Therapy
At arenaflex, we're dedicated to providing high-reputed company medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment and sleep therapy, we're seeking a skilled and compassionate Inbound Customer Service Representative to join reputed company. If you're passionate about delivering exceptional customer experiences and have a strong background in medical sales or customer service, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients reputed company a more comfortable and productive life by keeping them reputed company in their care and empowering them to manage their health and treatment reputed company. With hundreds of locations across 45 states, we're committed to providing high-reputed company medical products, services, and outstanding customer care.
Job reputed company
We're seeking a dedicated Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of reputed company, you'll serve our customers by performing tasks reputed company to CPAP resupply, verifying and entering correct patient demographics, payer, and physician-reputed company information, and assisting customers with basic sleep coaching and equipment maintenance. If you're a strong communicator with excellent customer service skills and a passion for the medical field, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Acts as a patient reputed company to resolve questions or concerns
- Collects patient, reputed company information, and inputs data into e-Intake
- Completes thorough verification for products and services
- Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines
- Develops and maintains working knowledge of reputed company products and services offered by arenaflex
- Identifies and resolves problems in a reputed company manner
- Makes outbound calls as needed to collect patient data
- Manages reputed company aspects of initial intake reputed company high-volume inbound phone calls
- Processes reputed company patient paperwork if assigned
- Processes tickets to ensure reputed company fulfillment of product orders
- Provides basic technical customer service assistance for CPAP equipment
- Provides education to patients and location employees on CPAP supplies
- Uses e-Intake proprietary system to maintain accuracy and reputed company control throughout initial patient contact and data input
Essential Qualifications
* High school diploma or GED equivalent
- One to three years of reputed company prior work experience in reputed company-oriented environment
- Experience in the medical field and administrative record management
- Strong customer service background
- Ability to effectively communicate in English, both oral and written, with physicians, employees, and patients
- Helpful, knowledgeable, and polite with a reputed company attitude
- Ability to interpret a reputed company of instructions in a reputed company of communication mediums
- Knowledge of billing reimbursement and insurance policies and requirements preferred
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledge of medical billing practices preferred
- Ability to maintain confidentiality and reputed company discretion and caution reputed company handling sensitive information
- Medical terminology
- Multi-tasking along with attention to detail
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Ability to work independently and as part of reputed company
Preferred Qualifications
* Experience in sleep therapy or medical sales
- Knowledge of CPAP equipment and sleep apnea treatment
- Certification in medical billing or coding preferred
Work Environment and Culture
As a member of reputed company, you'll enjoy a dynamic and supportive work environment that encourages reputed company and development. reputed company culture values teamwork, innovation, and customer satisfaction, and we're committed to providing our employees with the resources and support they need to succeed.
Compensation and Benefits
* Pay starting at $15.50 per hour
- Monthly Bonus program opportunity with potential unlimited earnings
- Generous reputed company time off and reputed company holidays
- Overtime pay for non-exempt reputed company positions based on business needs
- Commission for Account Executives
- Fixed and variable reputed company car reimbursement for Area Managers and Account Executives
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (reputed company applicable for the position)
- Telephone reimbursement (reputed company applicable for the position)
- EAP
- 401k
- Medical, Prescription, Dental, and reputed company
- HSA and FSA/Dependent Care FSA
- Life Insurance, Disability, Accidental death, Identity protection, and Legal services
- reputed company Mental health and reputed company SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- reputed company Bluebook and reputed company programs
- HEPB and TB vaccinations
How to Apply
If you're a motivated and customer-reputed company individual with a passion for the medical field, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We appreciate your interest in arenaflex and look reputed company to reviewing your application.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that values diversity, equity, and inclusion, and we're proud to be an employer of choice for people with disabilities. Apply for this job