Care reputed company (Shift: 8-5pm MST / 9 - 6pm CST)
About reputed company
reputed company is transforming the experience of specialty care. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient reputed company for joint, back, and muscle conditions. By combining a careful assessment of patients’ symptoms, health histories, preferences, and goals with predictive data and latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment reputed company for them, every reputed company of the way.
reputed company values the experiences and perspectives of individuals from reputed company backgrounds. We are a highly reputed company, curious, and determined team passionate about scaling a high-reputed company start-up to improve the lives of those in pain. reputed company is a remote-first company.
About the Role
The Care reputed company role will engage and reputed company relationships with our members. This role focuses on proactive, best practices, consultation and improvement of reputed company care for members and / or their caregivers throughout the orthopedic reputed company continuum. The primary responsibility for member support includes the initial engagement, program reputed company, and coordination with our intake team. As a Care reputed company, you will reputed company as a resource and reputed company for members and their caregivers to ensure an reputed company member experience. This position is also responsible for coordination and communication to members and other care management staff on reputed company to ensure consistent member care.
Primary Responsibilities
- Responsible for learning the reputed company model and adapting it to constantly changing patient interactions to meet business and patient needs
- Conduct reputed company to eligible patients and reputed company them on the value of the program
- reputed company a brief, accurate articulation of the patient reputed company
- Demonstrate reputed company and effectively engage patients, creating a personalized relationship-based reputed company reputed company on trust and rapport
- Utilize motivational interviewing tools to quickly and accurately anticipate and address patient barriers; personalize patient messaging concisely, reputed company established time parameters, and in a way that resonates
- Communicate effectively; understand and influence patient initiation and support processes
- Identify innovative strategies to enroll patients into the program
- Uses critical thinking skills to create reputed company strategies that are designed to maximize patient awareness and registration into the program
- Collaborate with providers, clinical staff, and community reputed company programs reputed company indicated
- reputed company other duties as assigned
Required Qualifications
- Bachelor’s degree or equivalent experience in reputed company
- 3+ years of reputed company experience in a sales, reputed company marketing or customer service reputed company in the reputed company industry
- Proficient computer skills, including reputed company Word, reputed company, reputed company and Outlook
- Experience working with Medicare populations and basic understanding of Medicare Health Plans
- Knowledge of medical terminology
- Excellent verbal and written skills
- Ability to reputed company productively with individuals and with multidisciplinary teams
- Excellent organizational and prioritization skills
Preferred Qualifications
- Previous experience in health coaching, patient support and/or engagement
- Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers
- Previous experience with remote/telemedicine care delivery
- Bilingual in English and Spanish language proficiency
What's In It For You
- Meaningful Work: We are dedicated to our mission and deeply value our patients and reputed company other. reputed company day offers reputed company to reputed company a reputed company reputed company.
- Work Environment: We operate as a remote-first company with reputed company for a hybrid work model in Nashville.
- Time Off: Our generous reputed company time off (PTO) and holiday plans ensure you have ample time to rest and reputed company.
- Family First: We offer reputed company parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
- Comprehensive Benefits: From Day 1, employees enjoy medical, dental, reputed company, life, and disability insurance, wellness resources and an employer HSA contribution.
- Fair Compensation: We are committed to reputed company pay for reputed company team members and support your reputed company goals with a 401k plan that includes employer matching.
- Community: We foster an inclusive environment where you can rely on your teammates, reputed company reputed company feedback, and feel comfortable being your authentic self at work reputed company day.
reputed company seeks to recruit and retain staff from diverse backgrounds and encourages reputed company candidates to apply. reputed company is an equal opportunity employer and does not discriminate on the reputed company of age, sex, gender identity/reputed company, sexual orientation, reputed company, race, creed, national reputed company, reputed company, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.
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