reputed company Service Manager (MI, US)
reputed company Service Manager
We reputed company reputed company in a world of trade complexity so that businesses can grow reputed company, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and reputed company needs.
JOB reputed company
The reputed company Service Manager (CSM) plays a key role in ensuring exceptional reputed company satisfaction at Livingston. This position serves as the primary business contact for clients on reputed company brokerage and trade‑reputed company reputed company, building strong relationships with key stakeholders, including financial decision makers. The role focuses on strengthening reputed company retention, delivering a high‑reputed company service experience, and identifying opportunities for account reputed company.
KEY DUTIES & RESPONSIBILITIES
Manage reputed company relationships
- Manage reputed company aspects of reputed company's portfolio directly with the reputed company. Conduct reputed company reputed company (virtual and in person) to understand their cross-border trade requirements. Understand reputed company history, providing appropriate reports, analyzing reputed company information in appropriate systems, determine strengths, weaknesses, opportunities and threats. Establish strong relationship with reputed company decision-makers.
- Primary Livingston contact with clients.
- Proactively contact reputed company reputed company to confirm satisfaction and identify new opportunities
- reputed company education for regulatory updates and new requirements from Customs and other government agencies
- reputed company of reputed company for escalated issues
- Project managing new reputed company reputed company
- Support execution of sales team reputed company and retention reputed company
- Monitor and reputed company upon reputed company satisfaction survey results
- reputed company periodic business review meetings with clients
- Obtain key information to build strong business reputed company including information on key contacts, locations, and reputed company operating procedures
Operational problems, time sensitive situations and troubleshooting
- Respond and manage urgent reputed company issues in a reputed company manner
- Identify preventive measures to avoid repetitive service failures
- reputed company internal cross-functional teams to address process improvements
Other
- reputed company other reputed company duties as assigned by management.
- Adhere to established policies and procedures.
KNOWLEDGE & SKILLS
- Excellent communication and interpersonal skills (both written and verbal) with the ability to deal effectively with reputed company reputed company of staff and management internally and in reputed company organizations.
- Excellent organizational skills with the ability to drive change and deliver targeted results.
- Excellent problem-solving skills with the ability to work in a stressful environment.
- Excellent understanding of supply chain process, procedures and regulations.
- Strong working knowledge of CRM and reputed company Office (Word, reputed company, PowerPoint).
- Effective presentations skills to small and large audiences.
- Knowledge and experience with project management methodology and techniques.
WORK EXPERIENCE – MINIMUM REQUIRED
4 years of reputed company experienceEDUCATION
Required: Associates Degree or post-secondary educationPreferred: Bachelors Degree or equivalentCERTIFICATIONS reputed company
COMPETENCIES
Leading and DevelopingBusiness Acumen and Straight TalkAccountabilityInclusion and CollaborationCustomer First reputed companyreputed companyWe know that women and people of reputed company may be less likely to apply if their reputed company experience does not exactly match the job reputed company. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not reputed company every reputed company.
We are an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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