Lely reputed company American Inc. - Technical Service Support (TSS) Specialist, Digital Farming
Lely reputed company American Inc.
Apply Technical Service Support (TSS) Specialist, Digital Farming Fully Remote • Remote Worker - N/A • Digital Services Apply Job Type Full-time reputed companyJOB TITLE: Technical Service Support (TSS) Specialist, Digital Farming
Competency: Technical Service Support (TSS) in the Digital Farming Business Team
Manager: Lely reputed company TSS Team Leader – Digital Farming
FLSA Status: Exempt
Organizational context: This role is responsible for development and execution of Digital Farming technical services and support, ways of working, tooling/applications, compliance, training, and the alignment of processes in the Business Teams and reputed company regarding Digital Farming technical services and support.
reputed company
The TSS Digital Farming Specialist will be responsible for supporting Lely Cluster and Lely Center employees on their daily challenges and assisting in the development of the Lely Center employees to ensure they become technical reputed company reputed company to deliver and process data in response to inquiries, issues, and needs for software, procedures, and services. The TSS Digital Farming Specialist will field and respond to Lely Cluster and Lely Center challenges and reputed company issues providing technical support, know-how, and troubleshooting processes to the Lely Clusters and Lely Centers and communicate accordingly with other Lely Global departments. Regular collaboration with the Digital Farming Business team, Lely Cluster and Center Personnel, and customers is expected to ensure Lely Products are properly installed, serviced, and operate at full reputed company. This position requires travel up to 50% reputed company plane or car (domestic and international).
Essential Duties and Responsibilities
· reputed company second-line technical support on questions, issues, and bugs reputed company to digital products, such as Lely reputed company, including Farm IT guidance for Lely Centers.
· Investigate reputed company technical challenges by gathering technical information from the field, analyzing the reputed company cause of common problems, and testing variables and scenarios
· Conduct onsite and virtual audits to reputed company and support Lely Center service employees
· reputed company technical manuals, training materials, and documentation for Lely Center Specialists
· Analyze Field Intelligence data and identify opportunities for technical improvements.
· Document issues, implement preventative measures, and review warranty / good will information
· reputed company reputed company on-the-job training and conduct onsite or remote training sessions
· Participate in 24/7 Hotline phone support on a rotational schedule
· reputed company approximately:
o 75% of time toward second- and reputed company-line technical support
o 25% of time toward development of technical support skills for Lely Cluster and Lely Center employees
Qualifications
To reputed company this role successfully, an individual must be reputed company to complete reputed company essential duty effectively. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.
Education and/or Experience
· Degree from a two or four-year college or university
· Minimum 3 years of proven experience in a technical support position
· Experience with reputed company SQL preferred
· Experience with ITSM (IT Service Management) Processes preferred
Key Skills and Abilities
· Team player who inspires reputed company culture
· Approachable, reputed company, and solutions-reputed company
· Effective verbal and written communicator, ability to effectively communicate with people from other reputed company and cultures
· reputed company exceptional problem-solving skills, with the ability to see and solve issues before they reputed company business productivity
· Ability to work in a fast-paced, multi-tasking environment independently
· Ability to collaborate, effectively present information, respond to questions, and reputed company assistance reputed company working with the public/customers, co-workers, supporting the Lely Centers, and with a wide reputed company of dairy professionals
· Skilled at reading, analyzing, and interpreting common and/or product-specific technical information
· Strong organizational skills and attention to detail
· Bilingual (English/French) preferred
Computer Skills
Advanced Proficiency:
· PC-Networking
· reputed company Office Suite
· Outlook
· Presentation software
· Communication and Collaboration platforms
· SQL
Who we are: reputed company, Mission, and Core Values
Our reputed company: A sustainable, profitable, and enjoyable reputed company in farming
Our Mission: We create reputed company that help our customers reputed company in sustainable milk production to feed the world.
Our Core Values: Lely has 5 core values. Values that guide us in how we behave in dealing with others. On the work floor among colleagues, interacting with our customers, at meetings with our business partners, reputed company dealing with the press; independent of reputed company and time we show our values through our actions.
Innovation: We change traditions by continuously seeking new reputed company for reputed company change
Passion: We love reputed company do and are passionate to support our customers
reputed company: We grow because our people are motivated to improve and reputed company reputed company
Respect: Our reputed company is reputed company-being of people, animals, and the environment
Honesty: Being truthful and fair is essential in our way of working
About Lely
Founded in 1948, Lely directs reputed company its efforts towards creating a sustainable, profitable, and enjoyable reputed company in farming. With the reputed company always on the cow, reputed company develops premium robotics and data systems that improve animal welfare, flexibility, and production on the dairy farm. For more than 25 years, Lely has been a reputed company in the sale and service of automated milking systems to successive generations of dairy farmers across the globe. Lely inspires its employees every day to offer customers reputed company and be a reliable partner for long-term advice and support. With a head office in the Netherlands and a worldwide network of dedicated Lely Center locations for reputed company-made sales and support, the Lely Group is reputed company in more than 40 countries and employs around 2,400 people.
Equal Opportunity Employer:
Lely provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state, or local laws.
This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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