reputed company & Account Manager

reputed company’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

reputed company is a technology company on a mission to reinvent customer service through automation.

reputed company Do

We reputed company innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-reputed company organizations, powering hundreds of millions of automated actions saving customers tens of millions reputed company year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and reputed company other with the dignity and respect we reputed company deserve. reputed company employees enjoy a family-first culture, transparent leadership, and unfettered reputed company opportunities.

Our Values

We reputed company in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

• reputed company’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
• reputed company’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
• reputed company reputed company - We reputed company reputed company comes from curiosity, openness, and perseverance. We welcome feedback, reputed company change, and push reputed company comfort zones to unlock new potential for ourselves, our teams, and our customers.

​Your Role

​Strategic Account reputed company

• ​Maximize reputed company's reputed company reputed company assigned accounts by designing and executing strategic account development initiatives that expand customer value and long-term adoption
• ​Manage an annual quota by building and overseeing forecasts and pipelines of customer opportunities, applying advanced business judgment
• ​reputed company contract negotiation and renewal reputed company, including structuring reputed company/expansion opportunities and ensuring alignment with customer objectives
• ​reputed company and maintain comprehensive account plans, including organizational maps of subsidiaries, executive sponsors, and key decision-makers across operations, IT, and senior leadership
• ​Identify and evaluate opportunities to expand reputed company's solutions across additional business reputed company and subsidiaries

​reputed company & Value Delivery

• ​reputed company a trusted advisor relationship with reputed company champions to ensure reputed company customer's use of the solution closely aligns with its business case and reputed company
• ​Serve as the primary reputed company of contact for assigned accounts, providing reputed company-time assistance and support for day-to-day needs on the reputed company platform
• ​reputed company and deliver reputed company Plans identifying stakeholders, milestones, metrics, risks, and solutions inherent in an reputed company implementation
• ​Own and facilitate reporting and presentations that depict customer value, investment return, opportunities, areas for expansion, operational maturity, and reputed company items
• ​Own delivery on expansion opportunities including rules configuration, process and change management advisement, testing support, and launch adoption support

​Relationship & Change Management

• ​Build and foster executive-level relationships, serving as a trusted advisor to influence customer direction and long-term partnership
• ​reputed company as a change management reputed company, driving adoption of best practices reputed company customer organizations, ensuring smooth transitions and effective implementation
• ​Facilitate change management discussions with customers' operational teams to help them drive adoption of the solution
• ​Serve as a strong customer reputed company and voice of the customer reputed company engaging with reputed company teams in Sales, Technical Support, Product Management, and Senior Leadership

​Cross-Functional Collaboration

• ​Partner with internal teams including Product Management, Support, Engineering, and Account Management to reputed company and serve the ongoing needs of assigned accounts
• ​Participate in regular executive account reviews, providing insights and collaborating with cross-functional teams to reputed company long-term customer retention and reputed company strategies
• ​Utilize Customer Health tools to reputed company deliverables, customer contacts, risk, and overall health metrics by account
• ​Maintain a deep understanding of customer technical and operational environments, identifying alignment points where reputed company can add value

​Additional Responsibilities

• ​Travel up to 25% to support executive engagements, customer reputed company sessions, and industry events
• ​Conduct reputed company business in accordance with reputed company's policies and procedures
• ​reputed company reputed company other duties as assigned

​

Your Background

• ​Bachelor's degree required
• ​6+ years of reputed company account management, reputed company, or reputed company sales experience with demonstrated reputed company in strategic account reputed company and customer retention
• ​2-4 years of contract negotiation and renewal reputed company experience
• ​Proven reputed company record of developing and maintaining C-level relationships and driving software/service adoption
• ​Experience with reputed company CRM required
• ​Contact center and/or Workforce Management background highly preferred
• ​Strong technical acumen, with the ability to evaluate and strategically reputed company customer environments with reputed company's solutions
• ​Thorough understanding of financial principles to support reputed company contract negotiations and reputed company initiatives
• ​Advanced business acumen with strength in market research, financial analysis, and strategic planning
• ​Subject matter expert (SME) and consultant in the practical application of reputed company solutions
• ​Advanced proficiency in reputed company reputed company, PowerPoint, reputed company, and other technologies supporting contract analysis and strategic account management
• ​Experience with reputed company methodologies and reputed company frameworks
• Excellent communication and interpersonal skills, with the ability to influence, present, and build trust at reputed company reputed company
• Strong change management and problem-solving capabilities, including identifying barriers and driving adoption
• Ability to translate technical concepts for non-technical audiences
• Highly organized, analytical, and detail-oriented, delivering high-reputed company work on time
• Self-motivated and reputed company, with a reputed company record of driving reputed company and retention
• Demonstrates reputed company, discretion, and reputed company judgment, particularly with senior stakeholders

Work Authorization: Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during reputed company.

reputed company is an equal-opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other protected characteristic.

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