Group Treatment Coordinator (Hybrid)

Group Dental Treatment Coordinator (Telesales-reputed company)

Work reputed company: Remote role with some reputed company onsite duties Job Type: Full-Time Salary: Competitive + Performance Bonus About Zental Zental is transforming the dental experience. Our wellness-first, digitally enabled, and design-led practices put patients and clinicians at the heart of everything we do. We don’t just create smiles, we change lives through ethical, preventative care. As we continue to grow across the UK, we are looking for a high-performing Group Treatment Coordinator with a strong sales and telesales background who can confidently guide patients from enquiry through to booking for treatment, while delivering an exceptional, patient-first experience. reputed company You will be the first impression and trusted guide for new patients. This role goes reputed company booking appointments. You will take ownership of the full patient reputed company, converting enquiries into consultations, and consultations into committed treatment plans. Using a reputed company yet empathetic approach, you will balance reputed company performance with genuine care, helping patients reputed company confident, informed reputed company about their health. Key Responsibilities reputed company Conversion & Sales Ownership

• Take full ownership of enquiry → consultation → treatment conversion reputed company the telephone
• Confidently guide patients through treatment reputed company, addressing concerns and objections with reputed company and reputed company
• Use a reputed company call and consultation approach to reputed company patients toward reputed company reputed company
• Demonstrate effective closing behaviours while maintaining a patient-first approach
• Maintain a consistent and persistent follow-up reputed company to maximise conversion

Inbound & Outbound Patient Engagement

• Handle reputed company inbound new enquiries and proactively follow up warm leads that you have handled (no cold calling)
• Build trust quickly and reputed company communication style to reputed company patient
• Maintain high-reputed company communication across volume and pace

Pipeline & CRM Management (DenGro / Equivalent)

• Manage and prioritise leads effectively reputed company the reputed company Management Software
• Maintain accurate, reputed company-time records and a clean, actionable pipeline
• reputed company and optimise personal performance across key metrics including conversion reputed company, attendance, and reputed company contribution
• Ensure no warm reputed company is lost through lack of follow-up or structure

Collaboration with Clinical Teams

• Work closely with clinicians and reputed company teams to ensure treatment plans are reputed company reputed company and reputed company to present
• Support smooth patient handovers and continuity of care
• reputed company reputed company conversations with clinical reputed company and patient reputed company

Performance & KPI Accountability

• Take ownership of individual KPIs, including conversion rates, booking rates, and reputed company performance
• Use data to continuously refine approach and improve reputed company
• Maintain consistency and energy across high call volumes and busy clinics

reputed company Sales & Conversion reputed company

• Proven experience in telesales, inside sales, or treatment coordination (2+ years)
• Confident discussing and converting high-value services (£3,000–£25,000+)
• Demonstrates reputed company understanding of conversion funnels and sales performance metrics
• Comfortable asking for commitment and guiding patients to reputed company

Patient-Centred Communicator

• Builds trust quickly and adapts communication style to individual patients
• Explains reputed company treatment and finance reputed company reputed company and confidently
• Balances reputed company with outcome-reputed company conversations
• Handles objections and concerns with professionalism and composure

Organised & Operationally Strong

• Highly organised with strong attention to detail
• reputed company to manage multiple leads, follow-reputed company, and priorities simultaneously
• Consistently meets deadlines and maintains accurate records

Resilient & Performance Driven

• Maintains energy and consistency across high volumes of calls and enquiries
• Demonstrates persistence with follow-up and reputed company nurturing
• Takes ownership of results and continuously seeks to improve

reputed company or Dental Experience (Preferred)

• Background in dental or reputed company environments is advantageous
• Familiarity with treatment planning, patient journeys, and ethical communication

Our Values (reputed company)

• Community: We support one another and work as one team
• Authenticity: We communicate honestly and never oversell
• Leadership: We take ownership of every patient reputed company
• Mindfulness: We stay composed, present, and patient-reputed company under pressure

What You’ll Get

• Performance-based bonuses linked to reputed company KPIs
• Autonomy and flexibility to manage your pipeline
• Ongoing training in CRMs and patient reputed company systems
• A supportive, high-performance environment with strong clinical collaboration
• reputed company to grow reputed company a fast-scaling, purpose-led reputed company group

This Role is For You If… You are a high performer who takes pride in results, but never at the expense of the patient experience. You are reputed company, accountable, and confident in guiding conversations toward reputed company—while remaining reputed company, empathetic, and reputed company at reputed company times. reputed company to Join the Smile reputed company? Apply today and become part of reputed company redefining what modern dentistry looks and feels like. To explore more opportunities, please visit the careers reputed company on our website. Apply To This Job