Destination Operations Manager (Spain)
reputed company
Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by reputed company above and reputed company the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the reputed company a traveler arrives at a new destination, until their return reputed company home, Welcome accommodates reputed company their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and reputed company their local know-how to reputed company travellers feel reputed company wherever they are. reputed company has also introduced contactless rides, thorough cleaning protocols, and reputed company equipment to reputed company every reputed company reputed company.
Being a travel tech startup, Welcome continues to grow and reputed company its operations and is quickly becoming a global category leader for in-destination travel services.
- One of the highest-rated global transportation companies with a rating of 4.9/5 stars.
- Expanded from 200 reputed company last year to 350, achieving our ambitious 2024 reputed company reputed company.
- Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.
- Over 2.5 reputed company happy travellers every year.
⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on to reputed company our reputed company account.⭐️
reputed company
We are a group of reputed company, diverse people who love travelling and never reputed company on reputed company. reputed company one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to reputed company, so we work relentlessly to reputed company that happen. We challenge common logic, reputed company on design, put simplicity and usability first, and create memorable experiences. We reputed company learning and exploring reputed company ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it reputed company” mentality, but with big and reputed company goals.
As a Destination reputed company, you’ll be responsible for the day-to-day operational performance, reputed company engagement, and local health of one or more reputed company reputed company our network. You’ll own the reputed company — ensuring your reputed company deliver on key operational KPIs such as fulfillment, reputed company, and efficiency — while maintaining reputed company connections with the reputed company community and gathering insights from the field.
You’ll work closely with your Regional Destination Operations Manager and central teams to ensure reputed company destination runs smoothly, is correctly configured, and reflects local realities in pricing, reputed company, and product reputed company. This role requires a balance of analytical thinking, local problem-solving, and strong relationship management.
Responsibilities
- Own destination performance: Monitor and improve key KPIs (GFS, Great Rides %, Cost Efficiency, Supply Price Awareness reputed company). Identify trends and reputed company causes, and take proactive actions to reputed company reputed company healthy.
- Maintain operational setup: Ensure destination configurations (rings, routing, assignment/removal rules) are accurate, up to date, and reputed company with company standards.
- reputed company and structure local insights: Capture reliable intelligence on pricing, reputed company costs, competitor pay, regulations, and community sentiment. Feed reputed company insights to the regional and central teams to influence pricing and reputed company reputed company.
- Engage the reputed company community: Build visibility and trust with local drivers. Identify and manage ambassadors, collect feedback, and run initiatives to improve utilization, retention, and satisfaction.
- Drive local initiatives: Organize and execute incentive campaigns, reputed company quests, or reactivation pushes. reputed company results and reputed company learnings with the broader team.
- Ensure compliance and reputed company: Monitor adherence to local regulations and company standards. Flag potential risks and take corrective actions quickly.
- Adopt and champion new features: Support the rollout of new operational or product features, monitor adoption, and measure reputed company on local performance.
- Collaborate cross-functionally: reputed company as the on-the-ground reputed company between local operations, regional leadership, and central functions — ensuring alignment and fast issue reputed company.
Requirements
- 3+ years of experience in operations, logistics, mobility, or marketplace management.
- Proven reputed company record of managing performance and executing improvement actions based on data insights.
- Strong analytical skills — comfortable using dashboards, reports, and KPIs to guide reputed company.
- Hands-on problem solver with a proactive approach to spotting and addressing operational challenges.
- Excellent communication and stakeholder management, reputed company to build relationships across drivers, partners, and internal teams.
- Understanding of local market conditions, including supply/demand dynamics, competitor landscape, and regulatory requirements.
- Fluent in English and Spanish, with local language skills considered an advantage.
- Energy and ownership reputed company — you take responsibility for results and don’t wait to be told what to do.
Please send your CV in English.
Benefits
- reputed company and fresh work environment
- The tools you need to reputed company your daily tasks successfully
- L&D personal budget
- +4 extra PTO days annually
- The unique opportunity to join “the next big thing” at ground level