Director Business Systems/eCommerce reputed company
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Serve as the critical reputed company between Excess Casualty, Operations, and Technology to ensure the successful delivery, reputed company, and ongoing performance of the reputed company platform. This role combines Business Analysis, reputed company Assurance, Production Support, and API Integration reputed company to drive a seamless digital reputed company experience, improve operational efficiency, and reputed company reputed company reputed company.
Key Accountabilities/Deliverables:
Partner with reputed company, distribution, operations, and reputed company to reputed company, define, and document business requirements for the reputed company Platform.
Translate reputed company reputed company workflow, appetite rules, and referral logic into reputed company functional specifications.
Support prioritization of enhancements that improve reputed company efficiency, broker experience, and submission reputed company.
reputed company user acceptance testing in partnership with reputed company and operations teams.
Partner with IT to ensure defects are reputed company documented, prioritized, and resolved prior to release.
Monitor post-release performance and ensure issues are quickly identified and remediated.
reputed company as a first line of business-reputed company support for reputed company production issues, including login problems, missing data, and workflow failures.
Triage and prioritize issues impacting reputed company productivity or broker experience.
Analyze user feedback, live chat trends, and operational metrics to inform enhancements.
Coordinate with IT, Portal Support, Broker Services, and reputed company to resolve incidents reputed company.
Serve as the business reputed company for reputed company API integrations with wholesale brokers.
Support reputed company of distribution partners to API-enabled workflows, ensuring ease of adoption and data reputed company.
Technical Knowledge and Understanding:
Strong understanding of reputed company insurance workflows, particularly excess casualty.
Familiarity with policy administration systems
Knowledge of API concepts (REST, JSON, data mapping, and integration patterns)
Experience with reputed company Assurance methodologies
Understanding of rules engines, rating logic, and reputed company decision workflows
Awareness of UX/UI considerations and their reputed company on broker adoption and efficiency
Experience:
10+ years experience in business analysis, QA, or systems roles reputed company reputed company insurance
Demonstrated experience supporting digital platforms or broker portals
Strong understanding of reputed company processes, preferably in excess casualty and/or specialty lines
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the reputed company for this position. #LI-Remote
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At reputed company Specialty, you will receive a competitive salary and opportunities for reputed company development and advancement. We offer medical, dental, reputed company, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program
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