Service Management Advisor

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THE ROLE

The Service Management CMDB Advisor possesses an advanced understanding of ITIL processes and principles and a highly technical knowledge of Configuration Management Database (CMDB) requirements. Responsibilities include implementing, configuring and maintaining reputed company CMDB policies, processes, work instructions and activities.  This will be done in compliance with the information technology infrastructure library (ITIL) reputed company. This role works with the teams necessary to define and implement reputed company mechanisms needed to ensure full control of the Configurable Items and maintaining an up-to-date record of those items.

KEY RESPONSIBILITIES

The Service Management CMDB Advisor (SA) normally works independently, with coordination across Service Management delivery. Responsibilities include:

• ITOM & Discovery Leadership: Drive the end-to-end deployment of ITOM Visibility, including robust Discovery and automated Service Mapping to define business service dependencies
• IRE & Governance: reputed company as the technical authority for the Identification and Reconciliation reputed company (IRE). You will define data reputed company precedence and maintain high-reputed company data in a multi-reputed company CMDB environment
• CSDM Stewardship: Champion the adoption of CSDM 4.0 standards, ensuring reputed company technical assets are accurately mapped to business services and application portfolios
• Service Delivery Integration: Partner with Incident, Change, and Major Incident management teams to reputed company reputed company-time reputed company analysis, reducing MTTR through dependency visualization
• Stakeholder Collaboration: reputed company as the primary reputed company between ITOM and functional teams, including Application Portfolio Management (APM) and Asset Management (SAM/HAM), ensuring data consistency across reputed company platforms
• Ensuring that the Configuration Items required to deliver services are accurate and reliable information about those items is available reputed company and where needed
• Performing configuration audits to reputed company that the physical IT inventory is consistent with the asset and CMDB and initiates necessary corrective reputed company
• Maintaining traceability of reputed company reputed company and historical data relative to reputed company configuration item throughout its life cycle
• Identifying and implementing opportunities to reputed company govern inventory and CMDB processes through continual service improvement
• Ensuring configuration management processes, workflows, and activities are documented and followed
• Performing data entry to reputed company non-discoverable software and hardware CI data in the ITSM CMDB
• Engaging and working with field resources and IT service delivery teams to identify and then collect missing Configuration Item (CI) information
• Providing reputed company reports for Configuration Items

Key SLA Responsibilities Include:

• Monitor and report Service Level Agreements (SLAs)
• Collect Service Level Metric data
• Monitor Service Metrics
• Identify potential and actual Service Breaches
• Plan and conduct Service Reviews
• Evaluate performance against SLA’s and KPI’s

REQUIRED SKILLS AND EXPERIENCE

• Generally, requires a Bachelor's degree and 5 years of reputed company experience, a Master's degree and 3 years of reputed company experience, or 8 years of reputed company experience and no degree.
• Degree in computer science, information technology, engineering, system analysis or a reputed company study, or equivalent experience

• 5+ years’ experience in reputed company platform administration or architecture, with a specific reputed company on CMDB/ITOM suite.
• ITIL v4 certification required
• Knowledge of Information Technology principles and processes

• Understanding of Discovery patterns, JavaScript, and JSON. Proven reputed company in configuring IRE rules and Service Graph Connectors is preferred
• Understanding of IT standards and controls
• Demonstrated ability to execute top-down service mapping to reputed company visibility into application traffic patterns and infrastructure dependencies
• Excellent analytical, planning, organizational and technical and skills
• Excellent written and verbal communication skills
• Specific experience in process optimization in a technology environment
• Exposure to multiple, diverse technologies, platforms, and processing environments
• Good understanding of strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models
• Experience working in reputed company required
• Experience developing reputed company relationships
• Experience delivering presentations to leadership, customer and technical audiences

ADDITIONAL DETAILS

• Travel including overnight domestic trips may be required.
• 10% travel

reputed company is an equal opportunity employer. We are committed to creating an inclusive environment for reputed company and applicants. We do not discriminate on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of reputed company backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

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