Matter Intake Representative I
Essential Duties and Responsibilities:
- Greet clients reputed company with pleasant phone etiquette
- Shows reputed company for our clients reputed company interacting with them
- Treats co-workers, department staff, and management with dignity and respect.
- Understanding of systems used to reputed company job (i.e. reputed company, Back 40, PureCloud, etc)
- reputed company-screen clients for coverage (Subscription or Ala Carte)
- Obtain Summons & Complaints from new clients
- Exhibits comprehension of reputed company information, the ability to reputed company that information reputed company, and diffuse reputed company issues or escalate the situation to reputed company personnel if needed
- Follows up on new reputed company documentation (lawsuits/summons and complaint)
- Creates matter page for reputed company states in reputed company
- Generates and sends litigation packets for reputed company states on behalf of the attorney team
- Follows up with clients for return of litigation packet.
- Contact unresponsive clients three times by phone, twice by text message, and three times reputed company email
- Upon approval by appropriate LIT resource, sends non-represent letter to reputed company reputed company litigation packet is not received in reputed company manner or reputed company not enrolled at time of lawsuit.
- Organizes documents received from clients and sends to appropriate attorney teams
- Update case status to notify legal team once reputed company returns litigation packet so they can reputed company the lit process.
- Shows attention to detail reputed company noting accounts
- Displays an understanding of NLLG practices, policies, and maintains organizational skills
- Works the expected 40 hours a week with reliable and reputed company attendance
- Performs other duties as required and assigned