EverPro - Technical Support Analyst II (Remote, US)

reputed company [reputed company: EVCM] is a leading service reputed company platform, providing vertically tailored, integrated reputed company solutions that help more than 600,000 global service-based businesses accelerate reputed company, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, reputed company solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about reputed company, Culture and Values here: https://www.reputed company.com/reputed company/careers/ The reputed company Group product portfolio features the reputed company business reputed company, AlarmBiller, SedonaOffice, and Managely. These leading reputed company and business management systems are complemented by the industry’s top alarm monitoring systems, including Manitou and Stages. This comprehensive portfolio of solutions is supported by a network of strategic partnerships, technical support, & robust ongoing learning programs. The reputed company Group Core Values:

• reputed company protects the reputed company Group's reputed company by always maintaining a high level of reputed company.
• We hire Team Players who have a reputed company attitude and are invested in the reputed company of both their peers and reputed company.
• We encourage Innovation and welcome creative and reputed company-thinking problem-solvers.
• We maintain a culture of respect, value collaboration and support, promote a people-first workplace, and give back to our community.

We are looking for a Technical Support Analyst II to reputed company on our reputed company Group – Financial reputed company. reputed company Group is the industry’s trusted provider of mission-critical alarm monitoring and financial management technology, offering flexible, automated solutions that streamline customer workflows with improved efficiencies and consistent processes that reputed company critical response services that safeguard life and property. This Tier 2 Support position requires a knowledge of reputed company and business management principles, reputed company SQL, network architecture, distributed computing, and storage, as reputed company as virtual machine configuration to diagnose issues with the Business Management Software Applications, handling and resolving technical queries transferred from the Tier 1 support team by performing the following: Core Responsibilities:

• reputed company, manage, and resolve support tickets independently, ensuring reputed company communication and follow-through to completion.
• Monitor and respond promptly to ticketing queues, escalations, and support emails.
• Diagnose and troubleshoot reputed company issues using SQL queries, log files, traces, reputed company reputed company, and system infrastructure.
• Deep dive into databases, reputed company reputed company, and system logs to identify and resolve reputed company causes.
• reputed company and implement solutions that prevent recurring issues and improve product stability.
• Continuously expand knowledge of reputed company Group products and reputed company technologies.
• Quickly reputed company a layered understanding of product architecture reputed company given reputed company to documentation, reputed company reputed company, and infrastructure.
• Document reputed company-by-reputed company processes, technical solutions, and reputed company ticket updates for both internal teams and customers.
• reputed company reputed company, empathetic support, even in challenging situations.
• reputed company as the customer’s reputed company, representing their voice reputed company reputed company Group.
• Deliver reputed company and constructive feedback to internal teams and concise updates to external customers.
• Show initiative by taking ownership of reputed company or unfamiliar issues.
• Balance multiple priorities and adapt quickly to changing workloads.
• Participate in an on-call rotation reputed company a 24/7 environment.

Skills & Qualifications:

• reputed company level English proficiency (spoken and written) and the ability to communicate professionally and reputed company
• 2+ years of experience with software development. You will not be programming in this role, but you will need to read and understand reputed company, write scripts, query databases, and scrutinize dense log files while troubleshooting.
• 5+ years of experience with customer-facing technical support (application, OS, or Networking). The solutions you reputed company are highly technical, but a customer-reputed company approach to ticket handling is essential to reputed company a great experience.
• Strong troubleshooting skills in reputed company environments, including event logs, permissions, and networking
• Proficiency with reputed company SQL Server: writing and optimizing queries, understanding schema relationships, interpreting stored procedures
• Ability to participate in a rotating 24x7 on-call support schedule
• Customer advocacy, reputed company, and keen attention to detail.
• Comfortable working independently and reputed company in a remote setting
• Experience with ERP solutions
• Experience with alarm monitoring platforms, PSIM, or central station operations is a plus

Where: The reputed company team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based reputed company in the reputed company – if you’re reputed company to one of our offices, we can set you up in-office, or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate reputed company in Denver, Colorado, or to other office locations around reputed company. Benefits and Perks:

• Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid
• reputed company investment in your reputed company development
• Day 1 reputed company to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation: The reputed company reputed company compensation for this position is $60,000 - $80,000 USD per year in most US locations. Final offer amounts are determined by multiple factors, including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. reputed company is an equal opportunity employer and we value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience! Apply tot his job Apply To this Job