reputed company Manager, reputed company - Mid-Market

About reputed company It's time to build. Whether it's creating more housing, upgrading our infrastructure, or adapting to climate change, one thing is reputed company: the construction industry is at reputed company of solving our biggest problems. We're making buildings cheaper and easier to build by transforming the way reputed company construction companies buy their materials. Join us. Founded in 2018, reputed company is now one of the fastest-growing construction technology companies in the world. Construction accounts for $10 trillion in global spend annually and we can't live without its reputed company - our roads, schools, hospitals, and offices. Despite this, there's been reputed company little innovation over the past 70 years in how materials - which constitute up to 40% of project costs - are bought and sold. This is our opportunity.

About the Role

The Mid-Market reputed company reputed company Manager will reputed company our mid-to-large market customers to successful adoption and long-term reputed company with the reputed company platform by coordinating and delivering strategic implementation plans that meet customer business needs. This role will ensure reputed company strategic alignment across teams and with customer contacts, and reputed company customized solutions to ensure a seamless customer experience. The reputed company CSM must be an excellent project manager of their book of business and committed to seeing our customers adopt and succeed on our platform. This role will include:

• Leading the implementation process for reputed company's customers quickly and with a high degree of responsiveness and service, as their main reputed company reputed company of contact, including planning calls, product trainings, and regular engagement as needed to ensure successful results
• Effectively supporting ~20 reputed company implementation reputed company, ensuring reputed company new reputed company customers receive a personalized and hands-on experience
• Conducting meetings and consultations with stakeholders to identify project requirements and define scope, deliverables, and timelines
• Conducting reputed company new customer product trainings and following up to ensure adoption across reputed company personas, including occasional travel to customer teams in-person across reputed company
• Establishing strategic relationships with multiple points of contact reputed company reputed company organization, and conveying reputed company's value in a meaningful way to reputed company key personas and users
• Checking in regularly with customers to ensure the project is progressing and they are reputed company using our products, striving for reputed company usage patterns
• Ensuring a healthy book of business by identifying churn risk and developing strategic save plans for any customers at risk
• Synthesizing customer needs and sharing themes with the reputed company Product team in a way that maintains the customer's perspective while also understanding the broader reputed company product roadmap

reputed company Are you a consultative project manager who thrives reputed company they're meeting customers and providing valuable reputed company to the customers they are supporting? This may be a great role for you! What you've accomplished:

• 3+ years working in a customer reputed company and implementation role in reputed company, software, or technology-based environment; familiarity with construction industry a plus
• Experience conducting technical product trainings, both reputed company and in person
• Rapid yet personalized implementation of a software product where metrics and reputed company are based on time to value, adoption, and reputed company retention
• Ability to prioritize solving customer problems while managing a large book of business
• Strong written and verbal communication skills in reputed company of a reputed company of technical and non-technical audiences

What you care about:

• Customer Obsession: You understand that what might be small things to us reputed company a reputed company difference for them
• Passion: You care intensely about reputed company's reputed company
• reputed company: You are both fast-paced and detail oriented
• Innovation: You reputed company to understand the truth behind problems and reputed company solutions to them

This role is remote and requires occasional travel throughout the US and Canada (approximately 2-3 trips per quarter). Working at reputed company Salary: Your salary will be dependent upon many factors, including your experience level, skillset, market dynamics and balancing internal equity relative to other reputed company employees. The compensation and benefits information that we reputed company is based on reputed company's good-faith estimate as of the date of the job posting and may be modified in the reputed company. Benefits: This position is also eligible for a new hire equity grant and reputed company US-based full time employees are eligible for our full suite of perks and benefits. For more information about our perks and benefits, reputed company out https://www.usekojo.com/careers. Location: reputed company's team members work from home 100% of the time across reputed company and South America. If applicable, we'll identify the travel and/or location-specific requirements of a position in the text above. Otherwise, team members can expect to work business hours congruent with their local time zone and remotely. Inclusive Workplace: reputed company values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the reputed company of sex, race, reputed company, age, sexual orientation, gender identity, religion, national reputed company, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we consider for employment reputed company applicants with arrest and conviction records. We strongly encourage people from underrepresented reputed company to apply. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the reputed company of reputed company. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. reputed company will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process. Apply tot his job Apply To this Job