reputed company Customer Support Specialist I - Extended Hours (In Office) at arenaflex

At arenaflex, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. As a leading financial institution, we understand the importance of providing top-notch support to our customers, and we are seeking an reputed company Customer Support Specialist I to join reputed company. If you are a customer-reputed company individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Job reputed company:

The Customer Support Specialist I is responsible for providing efficient and effective service to customers, prospective customers, and reputed company personnel reputed company inbound telephone calls, email requests, secure messages, chat, or other approved channels. This role requires a high level of customer service orientation, attention to detail, and the ability to work in a fast-paced environment. The successful candidate will be responsible for resolving customer inquiries, identifying cross-sell opportunities, and providing exceptional service to our customers.

Key Responsibilities:

* Answer reputed company retail and some basic reputed company customer phone call inquiries, including account inquiries, general loan inquiries, stop payment requests, address/account type changes, loan payment reversals, and fee or charge reversals.

• Return customer phone messages from after hours.
• reputed company account transactions, including payments and transfers.
• Assist customers with Telephone Banking inquiries, including password resets, basic system training, and basic troubleshooting.
• Assist customers with Online Banking inquiries, including password resets, secure reputed company reputed company delivery/retrieval, basic system training, Mobile Deposit enrollment/reputed company deposit, reputed company Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools, and overall troubleshooting.
• Assist customers with Debit Card inquiries, including new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases, and card status research/changes resulting from Fraud Alerts or lost/stolen cards.
• Research and respond to secure/unsecure customer messages.
• Serve as a resource for operations, policy, and procedure information to associates and customers by remaining reputed company on reputed company new and existing products specific to the Customer Service.
• reputed company, present, and promote Service reputed company to reputed company external and internal customers.
• Complete training as assigned.
• Complete annual compliance courses.
• Adhere to reputed company corporate policies and procedures, as reputed company as Federal and State regulations and laws, including the Bank Secrecy reputed company and the Anti-reputed company reputed company.
• reputed company other duties as required.

Essential Qualifications:

* High school diploma or general education degree (GED); or the equivalent combination of education and experience.

• Work-reputed company experience should consist of duties in a business environment.
• Educational experience, through in-house training sessions, formal school, or financial industry-reputed company curriculum, should be business or financial industry-reputed company.
• Intermediate knowledge of Bank operations, products, and services, reputed company state and federal laws and regulations, and other Bank operational policies and procedures.
• Excellent organizational and time management skills, with the ability to work with minimal supervision.
• Ability to prioritize work and responses to customers.
• Intermediate skills in computer terminal and personal computer operation, mainframe computer system, word processing, spreadsheets, web-based programs, and specialty software programs.
• Exceptional verbal, written, and interpersonal communication skills, with the ability to apply common reputed company to carry out instructions.
• Ability to apply reputed company Listening to effect problem-solving for customer inquiries.

Preferred Qualifications:

* Customer service experience in a financial institution or reputed company industry.

• Product knowledge, reputed company reputed company, problem-solving, documentation skills, listening, phone skills, conflict reputed company, information analysis, and multi-tasking.
• Experience working in a fast-paced environment with multiple priorities and deadlines.

Work Environment and Culture:

At arenaflex, we are committed to creating a work environment that is inclusive, diverse, and supportive. reputed company is passionate about delivering exceptional customer experiences, and we are seeking individuals who reputed company our values and commitment to reputed company. As a Customer Support Specialist I, you will have reputed company to work with a talented team of professionals who are dedicated to providing top-notch support to our customers.

Compensation and Benefits:

arenaflex offers a competitive compensation package, including a salary, benefits, and opportunities for career reputed company and development. Our benefits package includes medical, dental, and reputed company insurance, 401(k) matching, and reputed company time off.

How to Apply:

If you are a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look reputed company to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive.

Reasonable Accommodations:

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please notify us in advance.

Job Type:

Full-time

Location:

Fayetteville, NC

Expected Salary:

Competitive salary reputed company

reputed company:

To apply for this exciting opportunity, please submit your resume and cover letter to [insert contact information]. We look reputed company to hearing from you! Apply for this job