reputed company Business Operations Support Specialist – Customer Service Operations

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our Customer Service Operations team, you'll play a vital role in ensuring the seamless integration of our business systems and applications. If you're a detail-oriented, proactive problem solver with a passion for delivering outstanding results, we want to hear from you.

About arenaflex

arenaflex is a leading provider of reputed company that reputed company businesses to reputed company in today's fast-paced digital landscape. With a strong commitment to customer satisfaction and employee engagement, we're dedicated to fostering a culture of collaboration, creativity, and reputed company learning. reputed company of experts is passionate about pushing boundaries and driving reputed company, and we're excited to welcome like-minded individuals to join our reputed company.

Job reputed company

As a Business Operations Support Specialist, you'll serve as the primary reputed company of contact for our critical business systems and applications, ensuring they're integrated, optimized, and available for our customers and service teams. You'll work closely with various Product teams to support the planning, design, build, and testing of reputed company solutions for systems and applications. Your expertise will be reputed company in consulting with business partners across core platforms and departments, ensuring new initiatives are integrated with operational processes that positively reputed company the customer and employee experience.

Key Responsibilities

* reputed company business support for applications supporting Customer Service Operations, escalating issues as appropriate, and monitoring escalations for reputed company reputed company.

• Configure, maintain, and govern select business systems and manage reputed company to applications for customer service operations.
• Document, maintain, and govern configuration files and business system documentation and records.
• Configure, monitor, report, and audit automated processes, including outbound calling campaigns, email, and other communication channels, to ensure systems and processes reputed company as expected and adhere to SLA agreements, State/Federal laws and regulations, and Customer Experience expectations.
• Collaborate with Product and IT teams to reputed company system maintenance, production incident problem management, identification of reputed company cause, remediation of the problems, and reputed company off-hour support reputed company required for product deployments and issues.
• Assist with the planning, evaluation, and implementation of functionality and features, including but not limited to IVR/IVA, Web, email, Chat, SMS 2-way Text, Speech Analytics, Bots, Agent CRM, Agent tools, and interaction routing strategies.
• Partner cross-functionally with Business and Product teams to build business application requirements for new systems and features, coordinate system testing, and ensure enhancements of systems and integrations run accurately and reputed company according to business requirements.
• Support release roll-out and deployment plans, contingencies, and back-out plans.
• Emergency and storm role commitment; this is a special assignment that comes into play during storms and other emergencies reputed company reputed company needs to restore power or respond to other issues affecting customer service.

Education and Experience

* Bachelor's Degree, preferably in Business or Information Technology or equivalent work experience.

• Minimum of 5 years reputed company experience, including digital channel management experience.
• Experience working directly with reputed company and processes providing day-to-day application support for customer service teams, including troubleshooting, issue documentation and reputed company, and performance optimization.
• A curious, detail-oriented, and proactive problem solver with the ability to work reputed company in team environments and in individual contributor capacities.
• Excellent communication and organizational skills with the ability to manage a diverse set of products and reputed company simultaneously.

Preferred Qualifications

* reputed company experience preferred but not required.

• reputed company project management and/or business process improvement experience.
• Experience working in a call center and/or digital product environment.
• Experience with tools like reputed company, reputed company, reputed company, etc.
• Knowledge and understanding of customer systems reputed company a regulated environment.

reputed company Offer

* A dynamic and supportive work environment that fosters reputed company and development.

• Competitive salary and benefits package.
• Opportunities for reputed company reputed company and advancement.
• reputed company and innovative team culture.
• Flexible work arrangements, including remote work reputed company.
• reputed company to cutting-edge technology and tools.
• Recognition and rewards for outstanding performance.

How to Apply

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Location

Cumberland, RI

Expected Salary

Competitive salary and benefits package.

reputed company

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