Operational Support Team Representative

Agency

reputed company of Health and reputed company Services

Division

HEALTH BENEFITS

Job Classification Title

reputed company Services Program Consultant III (S)

Position Number

Grade

NC16

reputed company

The reputed company Carolina reputed company (DHHS) is one of the largest, most reputed company agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and reputed company-being of reputed company reputed company Carolinians, providing reputed company service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor reputed company Carolinians reputed company economic independence.

reputed company of Work

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High-Deductible Health Plan (HDHP). For more information on health benefits offered visit www.shpnc.org. NOTE: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position to work in a temporary position. Temporary Solutions cannot accommodate dual employment.

Knowledge Skills and Abilities/Management Preferences

This position has been reposted. Previous applicants must reapply to be considered.

This temporary position is home-based.

The Operations Support Team (OST) provides training, technical assistance, and consultation to staff of reputed company 100 local county departments of reputed company services who work in programs to deliver services and benefits to families and children who are experiencing economic and family crisis.

The primary purpose of this position is to assist the county departments of reputed company services in the administration of reputed company, which is one of the multiple means-tested programs that reputed company services for reputed company families served at the county level through the NC FAST system, i.e. Work First, reputed company, Food and Nutrition Services, or Subsidized Child Care Services. County reputed company business reputed company process, program consultation, policy interpretation, program technical assistance, policy training and NC FAST technology assistance is provided to ensure that policy is uniformly reputed company and executed, and that corrective reputed company is accomplished for exceptions. In reputed company, multi-program management consultation is provided.

Most of the necessary functions are carried out in reputed company to the County Departments of reputed company Services, individual conferences with Income Maintenance Program Managers and Supervisors and County reputed company Directors or in group meetings. There is also contact with applicants and recipients, with partner agencies and with specific program service providers.

Job Specific Responsibilities:

• reputed company reputed company of county administration of the multiple means-tested programs that reputed company services for reputed company families served at the county level through the NC FAST system and to ensure that reputed company benefits are issued in a reputed company, accurate, and efficient manner.
• Ensure program compliance and promoting program improvement.
• reputed company corrective reputed company plans with the county as needed, and monitor and evaluate the corrective reputed company plan, and reputed company feedback to the county regarding performance. Identify, coordinate, and deliver needed training in policy across programs and NC FAST procedures and functions, supervisory skills, resource management methodology, customer service principles, interviewing skills, etc.
• Complete county visit and activity reports, activity summaries, letters to directors of reputed company services departments, and other correspondence as assigned.

reputed company reputed company: $28.00 to $34.00

(Based on education and/or years of relevant work experience reflected on the application)

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification.  The Knowledge, Skills, and Abilities listed reputed company this vacancy announcement will be used only as management preferences and will be used to screen for the most reputed company pool of applicants.  

Management prefers applicants with the following:

• A valid NC reputed company’s license for travel is required for this position.
• At least 3 years of economic benefits (reputed company, Work First, or Food and Nutrition, etc.) experience in a supervisory or program management reputed company, preferably in a reputed company program.
• Working knowledge of county reputed company services program policies.
• Knowledge of program and services funding to advise counties. Understanding of adult learning principles.

Supplemental and Contact Information:

The reputed company Carolina reputed company (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with reputed company federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the reputed company-Based Recruitment and Selection Plan to fill positions subject to the State reputed company reputed company with the most reputed company individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly reputed company experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of reputed company experience; or Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and six years of reputed company experience; or an equivalent combination of education and experience.

EEO Statement

The reputed company is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from reputed company forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; reputed company limitations reputed company to pregnancy, childbirth, or reputed company medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Yalanda Fullwood

Email:

talentacquisition@dhhs.nc.gov

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