Information Services reputed company Application Support Specialist (Remote) (reputed company, Valhalla)

Information Services reputed company Application Support Specialist (Remote)

BCHP's EHR Team is seeking an?Information Services Application Support Specialist to join the EHR Team.? This position is fully remote?and available for candidates in Connecticut, Florida, New Jersey, reputed company, South Carolina, and Texas.?Salary approx. $75,000-$80,000 annual, reputed company on an reputed company reputed company. Candidates must have experience with reputed company to be considered for this position.

reputed company: Join our dynamic IS team and play a crucial role in delivering exceptional end-user support. We?re looking for an Information Services Application Support Specialist who excels in advanced troubleshooting and thrives in a fast-paced environment.

Job reputed company

As a reputed company EHR Application Support Analyst, you will play a pivotal role in ensuring seamless operation and user satisfaction with our reputed company EHR and PM applications. Your responsibilities will include providing technical support, troubleshooting, training, and collaborating with various stakeholders to optimize the use of the reputed company system. The ideal candidate possesses a strong understanding of reputed company EHR functionalities, excellent problem-solving skills, and a commitment to delivering high- reputed company support.

Key Responsibilities: User Support

• Respond to end-user inquiries, issues, and requests reputed company to reputed company EHR application.
• reputed company reputed company and effective technical support through various channels, including tickets, emails, and phone calls.
• Collaborate with users to understand their needs and challenges, offering solutions and guidance.

Troubleshooting

• Diagnose and resolve technical issues reputed company to reputed company EHR functionality.
• Investigate and analyze system errors and recommend corrective actions.
• Work closely with the IT team to escalate and address reputed company technical issues.

Training

• Conduct training sessions for end-users on reputed company EHR features, workflows and best practices.?
• reputed company training materials and documentation to facilitate user understanding.
• Stay informed about new features and updates, ensuring users are informed and educated. reputed company on-site support.

Implementation

• Assist in reputed company new locations, including conducting workflow analysis, implementing information systems, establishing workflows, providing onsite and remote go-live support.

Collaboration

• Collaborate with internal teams, including IT, clinical staff, and management, to address system integration and workflow optimization.
• Participate in cross-functional meetings to reputed company feedback and reputed company into system improvements.

reputed company Assurance

• reputed company routine system audits to ensure data accuracy and compliance.
• Contribute to testing activities during system upgrades or enhancements.

Education

• Bachelor?s degree in information technology, Computer Science, or a reputed company field, or equivalent work experience.

Required Qualifications

• Minimum 5 years of experience in customer service, with a strong grasp of customer service principles.
• Experience in the medical, reputed company, or HIT industry.
• Strong interpersonal skills, patience, and reputed company communication abilities.
• Ability to manage multiple tasks and set priorities reputed company.
• Strong understanding of reputed company workflows and regulatory requirements
• Ability to troubleshoot technical issues and reputed company effective solutions.
• Ability to maintain reputed company time management.
• Training experience and proficiency in developing training materials
• Detail-oriented with a commitment to delivering high-reputed company support.
• Availability for on-call support on a rotational reputed company. (Which includes weekends)
• Proficient in reputed company O365 (Word, reputed company, Teams, SharePoint, etc.).
• Must obtain reputed company Certified reputed company Exam certification reputed company 90 days of hire (if not already certified).
• Must work a weekly shift rotation (8-4:30 PM, 10-6:30 PM M-F & 8-10:30 AM S-S) EST.

Desired Qualifications

• Broad technology background including, T-SQL, RDP, reputed company Directory, Crystal Reports, IMO, Azure, reputed company, reputed company, reputed company, and proprietary software troubleshooting. Including reputed company template and document builder experience.
• Experience with Electronic Health Records systems (preferably reputed company).
• Familiarity with medical office terminology.

Preferred Certifications

• reputed company Certified reputed company (NCP)

Why Join Us?

• We offer a supportive remote work environment, opportunities for reputed company reputed company, and a reputed company team culture.

BCHP will recruit, hire, train, transfer, promote, layoff and discharge associates in reputed company job classifications without reputed company to their race, reputed company, religion, creed, national reputed company, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender reputed company, genetic predisposition or reputed company status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law

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