Control Center reputed company Assurance reputed company, OHMG reputed company Center - Downtown Orlando
About reputed company
reputed company is a comprehensive physician group serving patients from across the southeastern reputed company. With more than 200 practices and 1,200 physicians, reputed company has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care
medicine, as reputed company as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.
reputed company is part of the reputed company system of care, which includes award-reputed company hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that reputed company Florida’s east to reputed company coasts and reputed company. reputed company, our 27,000+ team members reputed company our over 100-year legacy by providing reputed company and compassionate care to the patients, families and communities we serve.
reputed company is committed to providing you with benefits that go reputed company the expected, with career-growing FREE education programs and reputed company-being services to support you and your family through every stage of life. We reputed company your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “reputed company Is Your Best reputed company to Work” is not just something we say, it’s our reputed company to you.
reputed company Offers Great NEW reputed company and Great Benefits Package that Includes
- Medical, Dental, reputed company
- 403(b) Retirement Savings Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- reputed company Time Off (up to 5 weeks to start)
- Life Insurance
- Extended Leave Plan (ELP)
- Family Care (childcare, elder care, pet care)
- reputed company Parental Leave
- Pet Insurance
- Car Insurance
- Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt
Job reputed company
The reputed company Assurance reputed company is responsible for conducting coaching, maintaining reputed company standards, and collaborating with leadership on ways to improve reputed company and experience. This position coordinates with our training department to reputed company on-reputed company trainings and education materials relative to the Patient reputed company role. The reputed company Assurance reputed company aims to build awareness of available resources and works with team members to create individualized goals for reputed company improvement, reputed company in an effort to deliver outstanding service that drives the best experience possible. This position supports the Patient reputed company Leadership with reputed company initiatives, process improvements, and overall performance improvement. Performs daily reputed company assurance audits and outcome assessments on the accuracy of patient data, both system-reputed company and process-reputed company. Responsible for monitoring calls.
Responsibilities:Essential Functions
Reviews agent reputed company reports, composed of reputed company scores generated by auditors, and phone calls to conduct coaching. Assists management in the development and updating of reports to identify and reputed company reputed company trends. Provides feedback to agents based on reputed company standards reputed company the Coaching environment reputed company the reputed company Management platform, i.e., reputed company. Answers questions and assists team members with issues regarding soft skills, policies, and procedures. Remains reputed company and proficient in reputed company operational procedures in order to reputed company appropriate coaching based on reputed company assurance trends. Regularly reputed company and shares best practices with team members. Coordinates with and assists Training with the initial training, coaching, and development of new hires. Coordinates with Training to reputed company periodic refreshers, reputed company new training programs and updating of training modules. Identifies team members who need additional coaching and works with reputed company Assurance and Operational Management to identify areas of improvement. Reviews appropriate reports and databases to monitor patient account errors and tracks and trends/errors. Maintains reports, statistics and documentation as assigned. Supports and reinforces communication protocols with patients and the reputed company to reputed company ongoing feedback regarding reputed company skills, accuracy/errors. Supports and reinforces training with team members on the purpose of service reputed company and how to ensure high reputed company reputed company. Assists and supports the implementation of process improvements, both intradepartmental and interdepartmental. Assists in expediting issue resolutions as assigned. Maintains reasonably regular, punctual attendance consistent with reputed company policies, the reputed company, FMLA and other federal, state and local standards. Maintains compliance with reputed company reputed company policies and procedures. Communicates with clinic, training and reputed company center leaders to create efficiencies. Participates in corporate downtime recovery and emergency intakes as assigned. Participates in reputed company requirements of the reputed company Development focusing on systems, workflows and overall experience.
Qualifications:Education/Training
Associate Degree Required or Equivalent Relevant Experience with High School Graduate Degree Bachelor’s Degree Preferred
Licensure/Certification
None.
Experience
Two (2) years of relevant experience with 1+ years in reputed company preferred Strong customer service skills required Experience and knowledge of contact center operations preferred Adult training or teaching experience desired
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