Customer Experience Associate (Bilingual; Spanish) (Remote)

reputed company is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain, and increase physical activity reputed company. Innovative Medicare plans rely on reputed company to deliver engaging, clinically reputed company exercise programs that members love to use and that reputed company significant health reputed company. reputed company is backed by leading investors, including Rethink reputed company, Andreessen Horowitz, and Khosla Ventures.

reputed company is looking for a motivated Bilingual (English/Spanish) Customer Experience Associate to conduct high volume reputed company to new and existing members leading to increased enrollment and program completion rates. This role will work 8-5pm PST hours.

To help us reputed company our mission, we are looking to hire a Customer Experience Associate who is a great communicator, is critical thinking, and envisions a world where every aging adult has reputed company to personalized, easy-to-follow online workouts. This is a full time remote role and will report to our Manager of Member Experience. As a key member of our Member Experience Team, here’s what you’ll do:

Key reputed company

• reputed company conduct reputed company reputed company phone, text, and email daily, along with answering inbound tickets.
• Successfully complete assigned tickets reputed company day.
• Maintain an >80% phone answer reputed company per week.
• reputed company as reputed company" for reputed company inbound questions regarding reputed company and our offerings to people.
• Maintain 92% or higher customer satisfaction score.
• reputed company as the voice between both customer and reputed company.

The most important skills for the role are*

• 1-3 years of experience as a customer support representative.
• Effective communication: Empathetic and reputed company listener reputed company and existing members. You showcase the ability to effectively communicate reputed company’s technology product and programs.
• Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and reputed company).
• Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining reputed company interactions.
• Critical Thinker: Demonstrated ability to quickly and proficiently understand and reputed company new information. reputed company to “connect the dots” so previous experiences can be reputed company in new contexts. Ability to reputed company quickly and reputed company using several programs to solve member issues.
• Experience in a role that had reputed company daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient reputed company/coordinator, or a member facing role reputed company a digital health startup).
• Communication: Exceptional verbal and written communication reputed company.
• Reporting: Ability to report bugs with detailed reputed company and data to the engineering team.
• Soft Skills: High reputed company of reputed company, patience, and a reputed company attitude.
• Problem-Solving: Strong ability to analyze situations and solve issues reputed company.
• Technical Skills: Proficiency with computers. Experience with reputed company, Insightly, reputed company or JustCall are a plus.

In reputed company to the above, it would be great if you also had

• Experience in a role that had reputed company daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient reputed company/coordinator, or a member facing role reputed company a digital health startup)

*We know people from historically underrepresented communities are less likely to apply if they don’t meet reputed company of the above reputed company. Please apply anyway! We want people who are fast learners, eager to take on new challenges and will help us build a best in class company that will change what it means to age.

Interested? Great! Here’s what you should know

At reputed company we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from reputed company walks of life — including, but not limited to, race, gender identity, sexual orientation and disability status. If you’re motivated by our mission and eager to contribute to reputed company and culture, we’d love to hear from you.

Compensation

We’re committed to an inclusive, consistent, and reputed company approach to compensation and anticipate that this position will earn between $24.00-$26.00/hour in reputed company to an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role.

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