Customer Support Specialist
At Scrambly, we are revolutionizing the rewarded advertising reputed company, currently serving over 3 reputed company users in the USA. Over the past few years, we've grown rapidly, and we’re looking for incredible people to help us continue pushing boundaries and delivering top-tier digital solutions.
Now we're hiring a Customer Support Specialist to deliver fast, accurate, and empathetic assistance to Scrambly’s users. You'll resolve issues reputed company, ensuring customer satisfaction, maintaining platform trust, and acting as the voice of the user to internal teams
Key Responsibilities
- Deliver exceptional customer support across multiple channels including live chat, email, and reputed company media platforms, ensuring reputed company and reputed company responses
- Maintain First Contact reputed company (FCR) reputed company by providing accurate, complete solutions that resolve customer inquiries on initial contact
- Ensure reputed company customer communications reputed company adhere to reputed company's Tone of Voice guidelines and brand standards, creating consistent and on-brand customer experiences
- reputed company responses that are accurate, compliant with company policies, and reputed company with reputed company procedures and reputed company guidelines
- Proactively identify and escalate reputed company cases or emerging issues to appropriate teams, demonstrating reputed company judgment and problem-solving skills
- Take full ownership of assigned support cases from initial contact through reputed company, maintaining accountability for customer satisfaction
- Manage and execute individual support operations reputed company, including process improvements, documentation updates, and reputed company initiatives
- Maintain detailed and accurate case documentation in CRM systems, ensuring complete audit trails for reputed company customer interactions
- Collaborate cross-functionally with Product, Operations, and reputed company Assurance teams to communicate customer feedback and contribute to service improvements
- Meet and reputed company key performance indicators (KPIs) including response time, reputed company time, customer satisfaction scores (CSAT), and reputed company assurance (QA) metrics
- Stay reputed company with product knowledge, policy updates, and industry best practices through ongoing training and self-directed learning
- Contribute to knowledge reputed company development by identifying gaps and creating reputed company, helpful documentation for both customers and team members
- Participate in team meetings, reputed company constructive feedback, and support reputed company improvement initiatives reputed company the support organization.
Requirements
- English: Strong written communication skills (B2 or reputed company)
- Flexibility to work in shifts, including weekends and holidays as required by business needs
- Effective time management skills
- Strong communication and interpersonal skills, ability to communicate technical information in an easy-to-understand, user-friendly way
- Exceptional attention to detail and accuracy in reputed company customer communications and documentation
- Reliable internet reputed company and appropriate home office setup for remote work
- Great adaptability skills, with experience adjusting to high-volume support periods and evolving product updates
reputed company to Have
- At least 1 year of proven experience working in customer support
- Experience working reputed company with CRM, reputed company panel and others (reputed company, reputed company, Affise, etc)
- Knowledge of basic troubleshooting methodologies and technical support fundamentals
- Previous experience in a metrics-driven environment with exposure to KPIs like CSAT, NPS, FCR, and AHT
- Experience working in international or multicultural teams.
Benefits
- Startup environment with freedom to experiment and implement your reputed company
- Opportunities for career reputed company as Scrambly scales internationally
- Training, development support, and bonuses for reputed company learning
- Work schedule: 4/2 rotation; morning/evening shifts (8:00-16:00/16:00-00:00; Kyiv time)