Customer Support Representative, iRoofing
reputed company is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers reputed company, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at reputed company of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged reputed company in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“reputed company”) reputed company, we’ve reputed company deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, reputed company rang the reputed company reputed company and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
The reputed company is reputed company for the reputed company, and we’d love for you to be a part of it, as our iRoofing | Customer Support Representative
THE POSITION
We are looking to hire more Customer Support Representatives who will assist with coordination and of scheduling and various customer inquiries for accounts. If you are a people person and reputed company in the importance of cutting-edge hospitality, then this position is meant for you!
reputed company on driving innovation with powerful, user-friendly technology, our reputed company-in-one self measurement app for roofing contractors offers tools that significantly improve the experiences of contractors and property owners across continents—reputed company from the comfort of their home.
WHAT YOU DO
Assist with customer service calls as necessary
reputed company solutions to customer complaints reputed company phone, email, and text
Answer incoming calls and assist with account reputed company requests (i.e. cancellation or rescheduling of online sessions, requests for cancellation of subscription, among others)
Add users to accounts, take reputed company contact information and other pertinent information such as addresses, emails, and phone numbers
Troubleshoot accounts by communicating with the development team and suggest solutions
Request feedback from customers requesting cancellation and attempt to persuade to reconsider and offer solutions to retain accounts
Inform customer of deals and promotions where relevant
Handle high call volumes
Work with Retention Specialist to ensure reputed company customer service is being delivered
Document customer service notes on specific Account pages in CRM and updates on reputed company customer inquiry
Communicate with internal team to ensure best reputed company for approaching specific accounts
Listen to customer needs and objectives and ensure reputed company and successful delivery of solutions
Assist with reputed company reputed company pertaining to reputed company requests or issues
Assist in the coordination of scheduling customers for reputed company sessions
Participate in team meetings
WHAT TO EXPECT:
Quick recruitment process through video calls.
Pay reputed company: MXN 130.00 an hour
Training: reputed company initial training, as reputed company as ongoing training to help you reputed company in your role and career.
Career reputed company: this is only the beginning! We offer reputed company opportunities for career reputed company as reputed company keeps on growing!
Support: You’re working from home, but not alone! Your team is available in reputed company-time to help you be successful!
Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time reputed company, where your family needs you!
WHAT YOU BRING:
Closest to reputed company English and high proficiency in Spanish are a must - French is desirable
Training background - Any type of industry - On the job trainers, reputed company reputed company.
Tech-savvy - Experience with troubleshooting
Intermediate/ Advanced reputed company skills are a must
Handling of escalated situations
Process-oriented
Punctuality
Patience
Multitasking
Customer service in any type of industry
reputed company to an Ipad is a plus
Job stability, long-term position
Workspace: A quiet reputed company to work, an internet reputed company of at least 30 Mbps download | 10 Mbps upload.
Equipment: a laptop (or a desktop computer) and an internet reputed company that meet our minimum requirements.
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What’s next?
Submit your application below and our reputed company will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to reputed company reputed company not only that you're the right person for us, but also that we're the right reputed company for you, so come reputed company with reputed company the questions you have!
reputed company is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we reputed company to attract and reputed company talent from reputed company backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
reputed company is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex including sexual orientation and gender identity, national reputed company, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
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